Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great Company
App is extremely easy to use and they process payments swiftly.
Insurer: MetLife
By: Jan Somoza
Embrace is great
Embrace is great. The communication, ease of claim submission and turnaround time. The customer service is on point and exceeds expectations. I would recommend and do it all over again.
Insurer: Embrace
By: customer
Easy to use and clear communication…
Easy to use and clear communication about claims!
Insurer: MetLife
By: Shayla Taylor
Quick turn around time for reviews and…
Quick turn around time for reviews and direct deposit into my bank account for reimbursements. I recommend MetLife Pet Insurance to all my friends. Keep up the great work.
Insurer: MetLife
By: Rosemary
Fabulous to work with
Fabulous to work with. Processing and submitting documents is a breeze and reimbursements quick, with explanations on what was covered.
Insurer: Spot
By: Diana Rotelli
patient and helpful
Laura was very patient with all my questions of trying to see which coverage is better fke both of my dogs. I highly recommend.
Insurer: Fetch Canada
By: Feelin Rose Labor
Hasn’t been good at all
Hasn’t been good at all. Exhausted from all the phone calls regarding my claims with no response and every once in a while He seems the only thing I get is an email the states that if you don’t get more information on a claim you’re going close it in five That I what’s under the impression I already spoken to somebody and thought the issue was resolved. I don’t know how many times and they’ve told me that you had all the information you need and it just goes on and on. I have a lot more documentation of all the people that are spoken to, but it’s pointless to continuous message. Next Saturday, you guys guys next weekend Wish I had stayed with Healthy Paws.
Insurer: MetLife
By: Villareal Edmund
Great Experiences!
Metlife Pet Insurance has an easy to use interface and they make quick benefits decisions with direct payouts. Their customer service was helpful in answering my questions in a kind interaction.
Insurer: MetLife
By: customer
Great service and prompt reimbursement.
Great service and prompt reimbursement.
Insurer: MetLife
By: customer