Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Trupanion customer service was…excellent
Trupanion customer service was knowledgeable, kind and met all our needs I always recommend your business to my clients and friends.
Insurer: Trupanion
By: Carolyn
Communication from Nationwide is poor
Communication from Nationwide is extremely poor. First email says I’ve been assigned to some representative who I’ve still never heard from nor have information to contact. The customer service team says it’s another team that handles new applications and that they have no way of connecting the customer
Insurer: Nationwide
By: Unimpressed customer
It has been simple easy and timely
It has been simple easy and timely Thank you for helping me with my lovely fur Baby Missy Mae
Insurer: Spot
By: Teri Ridings
Lady was very cold and direct about our…
Lady was very cold and direct about our dog insurance expiring four months ago on our dog Ruby. My admin Lorraine who retired last year was sent an email according to the lady before expiration of insurance. We never got the notice and therefore we were just dropped. No effort to call or reach out to me or my wife Tracy ever happened. The lady from Nationwide was cut and dry after we had been longtime customer of Nationwide for both our dogs.It makesyou feel there are other providers who might want our dog insurance.
Insurer: Nationwide
By: Jeff and Tracy Brown
We liked the quick review to add a new…
We liked the quick review to add a new rescue to our family! Submitting claims and receiving payment is easy and quick. Thank you!
Insurer: Nationwide
By: Cindy
The entire staff was very helpful and…
The entire staff was very helpful and professional. the techs and Dr were very gentle and kind to our sick dog.
Insurer: Trupanion
By: Kathleen
What did adoro do well during your claim?
Everything! I had chatted with someone online and they answered my questions. Then I filed my first claim, it got accepted and paid the same day.
Insurer: Adoro
By: Brenda
Excellent customer service!
Excellent customer service!
Insurer: Nationwide
By: Athena B
Very easy & user friendly
Very easy & user friendly. Making it easy to enroll your pet(s) & make claims!
Insurer: MetLife
By: Olivia Overdahl