Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick to Reimburse
This company is very good at quickly responding to submitted requests for reimbursement. They have never questioned my requests for reimbursement and the process itself is very straightforward. I had been paying for the insurance for a few years before having to use it for a CCL surgery for my dog. PetsBest reimbursed me with no questions asked. I have recommended them to several family and friends.
Insurer: Pets Best
By: Jake A
Yaz was great!
Yaz was very friendly and thorough while making the process very simple, quick and smooth!
Insurer: Nationwide
By: Christian
Fetch customer service
Brenda, the customer service representative that I spoke with was extremely helpful and professional. A real asset to your company!
Insurer: Fetch
By: Bonnie
Amazing Service with Claim Error on my part!
I had an issue with my claim due to an error on my part. The gentleman I spoke with was wonderful! Above and beyond to determine my error and then solved it ! Great representative for your company!
Insurer: Fetch
By: Karen
Legit and quick!
Legit and quick!! This Pet Insurance company is the best all around even when I have problems updating, uploading or just questions they are always friendly and helpful. They’re just the best.
Insurer: Spot
By: Kevin Dunn
Clear Communication and Help
I've had clear communication and apreciate the help that Spot has done. My pet (and us) went through a very stressful illness moment, and it's good to know that Spot is there to help us out.
Insurer: Spot
By: Biebs
They were quick to get pre approval…
They were quick to get pre approval done and made the process with my sick kitty less of a hassle and I could focus on my fur baby
Insurer: Trupanion
By: Heather
MetLife has been easy to work with
MetLife has been easy to work with. Highly reputable company for pet insurance.
Insurer: MetLife
By: Kayla Sperry
Claim Process
This was the first time we had filed a claim for our sweet Ava. It was the easiest, most seamless process. The lady we spoke with on the phone was so courteous and helpful and the online process was very smooth. We were amazed at our quickly the claim was settled. We will always have Trupanion for our fur baby!!
Insurer: Trupanion
By: Chris
outstanding service and experience every time!
outstanding service, simple to make a claim and payment is almost immediate! Thanks for an amazing experience every time.
Insurer: Nationwide
By: Peter Giovine