Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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megan was very professional and…
megan was very professional and answered all my questions. Great customer service
Insurer: Fetch
By: sandra
Company very timely with responses
Company very timely with responses
Insurer: Prudent Pet
By: Margaretmconnellygmail.com
Phone support and Claim Reivew
Phone support and Claim Reivew were excellent. Rep took extra time to review my claim in depth and was not dismissive of my inquiry. Told me exact next steps and was I was successfully able to proceed with my claim.
Insurer: MetLife
By: customer
MetLife Pet is Honest, Efficent and super easy to use.
MetLife Pet was very helpful when I applied for insurance for my Morkie. I purchased the plan that was right for me and have been so thankful and happy I did! The claim process is actually the easiest of any type of insurance I’ve had! MetLife Pet has been true to their ads, words and plan. They are quick to respond and claims are usually paid in about 4 days from my submission date, if not 3 days. I recommend them to any pet parent considering insurance or concerned about vet costs when owning a pet.
Insurer: MetLife
By: Terri McHenry
Easy and fast!
This was quick and easy with a great breakdown of whats covered! Highly recommended!
Insurer: Prudent Pet
By: Rebecca Underhill
Aileen and I corresponded several times…
Aileen and I corresponded several times over at least a month. She was very informative but never pushy. When I was ready to start the policies, she was very helpful and we got the enrollment done quickly.
Insurer: Fetch
By: K.M.
Quick processing of claims
I had numerous receipts to submit on each of our three cats. Submitting was easy. Pumpkin processed the claims and deposited the payments into our checking account very quickly. Great service.
Insurer: Pumpkin
By: Kathy
MetLife Pet Insurance worth every penny
Fast claim processing, friendly customer service who is willing to do anything to be supportive. This is our 3rd year with this policy and we could not be happier!!
Insurer: MetLife
By: Nikki&Jimmy
Fetch is the best
From start to finish the service has been fantastic with Fetch. Sending in reports, medical records, and even asking questions is easy and at my fingertips. We highly recommend getting Fetch pet insurance for your pet.
Insurer: Fetch Canada
By: Jennifer Sichkaryk