Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Claim issue
My cat had a resporptive tooth and had to have it extracted. Curously enough, the claims for his post op lab work and post op appt were both paid toward the deductible, so Pets Best did not have to reimburse me. THEN, when he had the actual surgery, they all of a sudeen need medical records (which by the way I already uploaded to the website) because they would have ended up having to pay out some of it (it was over $2300). My cat has had this insurance for years and I have yet to see any reimbursement.
Insurer: Pets Best
By: Toni Ann
Grateful!
Spot has taken the stress away from providing my dog with good care. The process is straight forward. Reimbursement turn around time is good.
Insurer: Spot
By: Mary Ella Dubreuil
Do not use for rescue pets
Do not use for rescue pets. Upon adoption (at 12 weeks, after finding in neglectful conditions and through a reputable rescue agency) I took my dog for an initial vet visit because he was scratching his ears and shaking his head. He and his litter mates had all been covered in urine, feces, and dirt upon rescue. It's not a wonder he developed an infection. This one visit in 2023 (and honest disclosure of said visit) has now rendered my policy void against ANY ear infections or allergies. Do not use this company for rescues, or enroll the day you get a pet, or sadly, delay vet care for your pet, otherwise this company will use it against you YEARS later when you try to submit claims for an allergy. I tried submitting claims in January 2026 and was denied.
Insurer: Trupanion
By: Megan C.
I have used a number of pet insurances…
I have used a number of pet insurances in the past and none of them were as good as Spot insurance. So far, I have had nothing but good experiences. They paid the claims fairly fast and seemed to be very honest. And make the process as easy as possible.
Insurer: Spot
By: Lisa
MetLife has always been so reliable and…
MetLife has always been so reliable and has made the process so easy! I can always count on them.
Insurer: MetLife
By: Lexi
Customer service is always friendly and…
Customer service is always friendly and helpful whenever I call about any questions or clarity. Also understanding To any changes I need to apply to my plan !
Insurer: MetLife
By: Sabrina
Awesome service from Amanda at Fetch
Amanda did a great job going over coverage, and costs. She explained 12 month waiting period and 30 day window to add Wellness plan. I asked her about a Va/ Military discount but not till after she had submitted everything. She said she would be able to apply the 10% discount as a cash back. Maybe a credit? Not sure how that will happen but we will see.
Insurer: Fetch
By: David Doub
It is terrible to try to speak to a rep…
It is terrible to try to speak to a rep when you want to ask a question that isn't covered on your site. The chat is never open and then when you call you are given a 20-to-30-minute wait time...On the good side is they do pay fairly, they don't try to cut corners to save money. And you do get reimbursed the amounts due to you. Also pay out is pretty prompt.
Insurer: Pets Best
By: Michael John Maciejack
Terrible customer service
one bad experience after another, it's not the company, it is the customer service personal the first one never explained the changed benefits and was quick to cancel my policy in Jan2026. yesterday i called in again to reinstate the policy after researching from work colleagues information i hadn't received form the customer service rep i spoke to on Jan, and i had the displeasure of speaking with Art - # 6229 who was rude and unhelpful. requested a call back from a supervisor but nothing yet. your people are terrible!!
Insurer: Nationwide
By: Aruni Samarasinghe