Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Healthy Paws = Peace of Mind
Healthy Paws insurance meant I didn’t think twice about the expense I faced when my dog was diagnosed with two mast cell tumors. Filing claims is a breeze in the app; just takes a couple clicks to send the receipt / medical notes from the vet visit. All of my claims were processed promptly with a clear explanation of benefits provided. I honestly wish my own health insurance was as easy and provided as much value.
Insurer: Healthy Paws
By: Sherry
Your phone associates do a great job…
Your phone associates do a great job answering questions and responding effectively. Claims are processed in a reasonable space of time.
Insurer: Spot
By: James Luzod
Reimbursement was made within a couple…
Reimbursement was made within a couple of days. Great service!
Insurer: Spot
By: Mike
Claims paid within 3-4 weeks
MetLife has been consistent paying claims that satisfy policy guidelines. It sometimes takes longer than hoped, but claims are addressed within 3-4 weeks
Insurer: MetLife
By: Greg K
Great customer Service
Great customer Service. Thank You.
Insurer: Spot
By: Chlake Raineau
I had multiple questions and Aileen…
I had multiple questions and Aileen answered all of them
Insurer: Fetch
By: Gina
Healthy Paws has been very easy to use…
Healthy Paws has been very easy to use and submit claims too. They have responded quickly to claims and have made the reimbursement funds available within a day or two. I highly recommend them.
Insurer: Healthy Paws
By: Steve M
Amanda exceeded expectations
Amanda contacted me in a timely fashion and accommodated my schedule to find a time to call back. She was understanding of my personal situation and she was knowledgeable answering questions and making the appropriate account changes. My interaction with Amanda exceeded exceptions on a number of levels
Insurer: Fetch Canada
By: Tim Dreger
Think twice before getting a policy with this company
My issue started with my first claim. I've called in numerous times asking why I never received a refund. All of the necessary documents were uploaded. For some reason they keep asking for documents they already have. The rep's in the call center have confirmed numerous times all of required paperwork was received. Four months later and I still haven't received a refund. They asked me for medical records dating back to January 2025. My puppy was born in April of 2025. I will not renew my policy next year. Too bad I didn't read the reviews before taking out a policy with this company.
Insurer: ASPCA
By: Patricia Ann Jackson