Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very quick and complete
Very quick and complete. Thank you!
Insurer: MetLife
By: customer
Legit the best ive had business with
Legit the best ive had business with
Insurer: Pumpkin
By: Alvin Wyatt
Exceptional customer service!
Exceptional customer service!
Insurer: Nationwide
By: Rebecca ODonnell
Trupanion is the best thing I do for…
Trupanion is the best thing I do for the love of my Dalmatian Montaba. The service is remarkable, and they love your fig as much as you do. Thisvus amazing!
Insurer: Trupanion
By: Alexander
Extremely efficient
Extremely efficient. I had submitted for pre approval an estimate for dental cleaning. Then when the cleaning was done and she was under anesthetic they found large tumor which was also removed. When I submitted the final bill with the extra charge, it was so great that you didn’t argue about the tumor removal. Pumpkin actually recorded, approved, and reimbursed me within an hour of submission of claim. Was amazing and impressive. I had used pumpkin for a claim maybe 4 yrs ago and I don’t know if Pumpkin has become more efficient or since I had also switched vets, my new vets office provides better invoices but this time was a 10 star experience. Thank you
Insurer: Pumpkin
By: Cynthia
I am seriously impressed
I am seriously impressed, after 8+ years of having this insurance, how useful it has been and how efficient and professional this company is. I would not hesitate to use them again.
Insurer: Healthy Paws
By: Paul V
Aileen was a pleasure to work with
Aileen was a pleasure to work with, in deciding what plan works for my pet. She answered all my questions in a professional and courteous manner. I would recommend her to anyone having trouble deciding if., or which policy works for them. Keep up the Great Work!!
Insurer: Fetch Canada
By: Frank
Springer sustained a spinal injury
Springer sustained a spinal injury. Had to make three visits to the neurologist for a consult, MRI/CT, and back surgery. Total cost out of pocket was over $9k. We were reimbursed almost immediately from pumpkin for a total of $7200. I was amazed by the speed of the approval. The insurance piece of mind was worth its weight in gold.
Insurer: Pumpkin
By: Tom
Very easy to work with
Very easy to work with, helpful information with no over sell or hidden things. Needed insurance for my two adopted bunnies and they helped me out.
Insurer: Nationwide
By: Sc
Great service and excellent quality
Amazing service and great customer support with my enrollment, helped me understand the details and was very helpful and patient Thank you so much, Ken
Insurer: Nationwide
By: customer