Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Every time I try and put in a claim…
Every time I try and put in a claim there is an issue. They have to go back and check records form different vets to determine if the claim is worthy of fulfilling. My primary vet is 50 miles away and was closed when my 2 year old Westies stepped on something in the yard and began limping. Went to emergency vet and was taken care, submitted the invoice and the have to go back 3 years and around the world to satisfy this claim after 11 days.
Insurer: Embrace
By: mike
4 out of 5
Normally I would put this all the way up to five, but recently there's been some sort of technical issue with their website. A month ago I have been unable to login to my account from a computer browser. Doesn't seem to matter if it's chrome, Firefox, or edge. I put in username and password and it goes to 403 Forbidden error, due to Microsoft Azure App Gateway. This naturally makes it hard to submit claims, etc. I had to download their app to get access to my account. I prefer the web browser as it allows easier access to vet bills to be added for claims. This is a recent issue, 2026, but this is going on six weeks now where have to rely on their app to access my account. Claims, support is all top notch otherwise. Highly recommend, but really need to get the online portal functioning.
Insurer: Pets Best
By: Craig Taylor
Sales rep made me feel secure since I…
Sales rep made me feel secure since I had Nationwide before and they dropped me in the middle of my last policy.
Insurer: Nationwide
By: Lori McDewell
They always find an excuse not to pay
They always find an excuse not to pay. It’s not covered or it’s before policy period which isn’t true it happened during police period it was not a. Existing condition it just happened
Insurer: Pets Best
By: Lisa Leyvas
Website is easy to use
Website is easy to use, answered my questions. Price seems very reasonable.
Insurer: MetLife
By: Malcolm Peirson
Nobody’s answering the call
Nobody’s answering the call
Insurer: Nationwide
By: customer
Todd was very knowledgeable and patient…
Todd was very knowledgeable and patient with me as I learned about pet insurance
Insurer: Nationwide
By: customer