Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Saved us 15k
Trupanion is truly unmatched. Our dog had emergency spine surgery and the total costs were 21k. We paid $4500 total out of that inclusive of deductible. This surgery changed our dog’s life. The alternative was that she would likely be paralyzed for the rest of her life. Over the course of her life Trupanion has already saved us $30k. If you’re considering insurance for your pet please do it. Even if you don’t use it you’ll have peace of mind that it’s there when you do need it. Their support team is also incredibly quick to respond and their claim turnaround process is lightning speed compared to other providers. Thank you, Trupanion!
Insurer: Trupanion
By: Christina Piserchia
The representative was very friendly…
The representative was very friendly and very thorough. Thank you!
Insurer: Nationwide
By: Gregory Jones
Claim issues
I have had this insurance for less than 1 yr on a pup I took in from a shelter in Mississippi. Estimated to be 12 yrs old so yes she has issues. I know all about preexisting conditions but when she has a uti or hemmorghic gastroenteritis, those are not preexisting and everytime I sent in an invoice for a claim I have issues. Mostly they need more info or medical records and I dont have any records prior to May 2 2025 even if she is estimated to be 12y/o. She was picked up as a stray so no info. I can’t give them what I don’t have so it takes several calls and resubmitting claim before they will start to process it. I am switching to healthy paws. Never had issues with them ever over 10-12 yrs I was with them. I was trying to get wellness coverage which healthy paws doesn’t cover but I’m done with them questioning every claim
Insurer: Pets Best
By: Sara Habis
Really nice representatives have helped…
Really nice representatives have helped me over the phone.
Insurer: Pumpkin
By: Erin
I am extremely disappointed and…
I am extremely disappointed and frustrated with Pets Best. I have been a loyal customer since 2022, paying premiums monthly for 4 years without a single claim for my two cats. Now that my cat finally needed surgery for Tooth Resorption—a condition that clearly developed recently—Pets Best has done nothing but give me the run-around for over two months. The lack of consistency is appalling. My EOB states "additional information is needed," yet I received an email stating the claim is "not covered." Which one is it? I have provided all medical records showing my cat has been healthy and asymptomatic for years. Medically speaking, if this were a "pre-existing" condition from 2022, it would have been impossible for my cat to remain healthy and pain-free until 2026. Their customer service is non-existent. I have spent weeks trying to get a straight answer, only to be met with contradictory statements and bureaucratic delays. It feels like they are intentionally making the process difficult to avoid paying a legitimate claim. I will for sure appeal, if this is not resolved immediately, I will be filing a formal complaint with the State Department of Insurance and taking my business elsewhere. DO NOT trust this company to be there for you when your pet actually needs help.
Insurer: Pets Best
By: Ethan W
One of the worst insurance experiences…
One of the worst insurance experiences I’ve ever had. Big promises in their marketing, but a completely different reality when you submit a claim. Denied claim, poor communication, and a lot of unnecessary stress. I am now filing a complaint with the State Department of Commerce and Consumer Affairs Insurance Division.
Insurer: Pumpkin
By: Maru P
I have insured 2 dogs with Figo
I have insured 2 dogs with Figo. It is really easy to submit claims. They are reasonable and esponsive. I will use them again when I get another pet
Insurer: Figo
By: Shasta
Looking for Peace of Mind for your pets?
One of our cats recently had some health issues that needed emergency care. It resulted in four Animal Hospital/Vet bills. The format for submitting the bills to Pets Best was very easy to follow and any questions we had were promptly addressed. I also liked that they would follow-up and keep us informed as to the status of our claims all the way to our reimbursement. Throughout the entire process, we were extremely satisfied with our experience with Pets Best. Their fees are very affordable and they know what they are doing. We give them our highest rating! Look no further if you are looking for Pet Insurance for your pets.
Insurer: Pets Best
By: Kevin
Great service
Allowable amounts for the services are reasonable and it is very easy to submit claims for consideration. Claim payments have been very fast too. So far, very good experience and results. Thank you Spot Pet. I truly appreciate it.
Insurer: Spot
By: Jana Gregory
I wasn't able to get the policy bc I…
I wasn't able to get the policy bc I have moved and still have to changed the billing address on my credit card at the bank. So I have to wait to insure my dog. Inconvenient.
Insurer: Nationwide
By: customerJessJ