Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Able to speak to a human when I need…
Able to speak to a human when I need information. Checks are sent quickly
Insurer: MetLife
By: customer Ed
There always seems to be issues with claims getting lost
There always seems to be issues with your system and claims. I’ve submitted claims and they’ve disappeared or merged with another claims submitted on the same day.
Insurer: MetLife
By: Country Lover
Spot makes it easy to submit a claim…
Spot makes it easy to submit a claim and has helpful customer service.
Insurer: Spot
By: Whitney Snow
Responsive and efficient
Responsive and efficient
Insurer: Pumpkin
By: Lisa
Claims Process
Pets Bests makes the process very user friendly and intuitive. I would recommend Pets Best to others.
Quick Claims process
We were pleasantly surprised that Pumpkin processed the claims on our dog so quickly. Thanks Pumpkin for the piece of mind you provide for our furry companion.
Insurer: Pumpkin
By: Richard
Honorable Claims Process
I always appreciate Pets Best's efficient and easy claims process and responsiveness. My claims are always honored as detailed in my insurance plan and I never have issues or receive pushback. I am very happy with Pets Best
Easy to be reimbursed on claims
Pets best have the best price for premiums. The service is easy to reach and very helpful. Claims are processed quickly and fairly.
Insurer: Pets Best
By: Deborah
Excellent Service
Prompt attentive responses to claims, I have used other pet insurance services and Pets Plus Us is by far superior. Thank you,
Insurer: Pets Plus Us
By: Irka
Pets Best Truly Lives Up to Its Name!
I’m beyond impressed with Pets Best Insurance! The claims process was the fastest it’s ever been for me — incredibly smooth and efficient. They were very prompt in processing and returning the reimbursement. Everything was handled so quickly and professionally. Truly the best experience I’ve had with any insurance company!