Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
JOSH WAS VERY PATIENCE ALSO VERY…
JOSH WAS VERY PATIENCE ALSO VERY HELPFUL . ANSWERED MY QUESTIONS ALSO SEEMS LIKE A NICE GUY IF I COULD I WOULD GIVE HIM MORE STARS !!!GREAT JOB.
Insurer: Fetch
By: Dennis Vozella
A Lifesaver
The peace of mind I have knowing I can get my girl the best possible care is invaluable. I’ve had Spot for years now and had to use it recently (only my second time) and the claims process is easy and quick. Thank you, Spot!
Insurer: Spot
By: Emily
Easy to deal with and very responsive
Easy to deal with and very responsive
Insurer: MetLife
By: Sandie
Had the insurance for a few years
Had the insurance for a few years. When I needed them they were there.
Insurer: Spot
By: DK Peterson
I've had good experiences with…
I've had good experiences with spot..when I had to cancel for budget reasons it was pretty straightforward and when I was able to renew that was easy too. Since then I've had several claims for my cat and they've been paid promptly. Thanks spot!
Insurer: Spot
By: Caroline Simson
Virtual Vet Care
While starting a claim, I noticed the Healthy Paws app had an option to speak to a virtual vet with AirVet. We were in the middle of our cat having a medical emergency. I first chatted and then a vet actually called for a virtual call. She was so great, listened and gave me advice. I only wished I realized this feature earlier. Since my cats were always healthy, I never really looked into what the Healthy Paws had to offer. As far as filing a claim, it was pretty easy and quick.
Insurer: Healthy Paws
By: Jean B
Best pet insurance ever
Best pet insurance ever! I have not had any issues with them over the year. They are always on time with resolving the claims, I am extremely happy with the service. Would not even look elsewhere!
Insurer: MetLife
By: AB
Timely response on Claim submissions
Timely response on Claim submissions. Easy app to deal with too!
Insurer: Spot
By: Leslie Allen