Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always efficient and dependable
Always efficient and dependable
Insurer: Embrace
By: Mike
Needs improvement on process
Overall, I think this company can improve on their communication & claims/approval process. I receive duplicate requests to submit documentation for claims when they've already been submitted. Their app also does not align with their web portal. That improvement would make the experience better as well
Insurer: Healthy Paws
By: Jessica
First time having pet insurance
The person I spoke with was kind and patient in answering my questions.
Insurer: Prudent Pet
By: DLC
Easy claims process and prompt payment
Easy to navigate claims process. Great communication. Prompt payment of claims
Insurer: Healthy Paws
By: customer
Another great experience
Quick response with direct deposit option.
Insurer: MetLife
By: customerjason
Embrace was a GREAT choice!!!
I am very impressed with Embrace. From the agent who sold me our pet policy to our first claim process I have been extremely pleased. Even when you call to ask a question the people are very helpful, professional, and courteous. Definitely glad I went with Embrace for our pet insurance.
Insurer: Embrace
By: James Griffin
First I received a email statin myhow to screw a customer
First I received a email stating my insurance was going up 500 when i looked at your website it actually was going up over 1200 when i called to enquire why was told i live in a certain area code where my rate went up but the real reason is because im grandfathered in to the 100% payback and its your companies way of getting away from that and having customers go with an 80 or 90% payback it is totally wrong and i am filing a complaint with the BBB and also to the state attorney complaint office it is very shady to do business like this
Insurer: MetLife
By: Anthony zajac customer
Spot makes the claims process quick and easy!
Spot makes the claims process quick and simple. When I provide the necessary input, my claims were settled fairly in a day or two. Outstanding service, and very simple.
Insurer: Spot
By: DT
Frustrating experience for one of our pets despite years of coverage
We’ve had MetLife Pet Insurance for our three pets for several years. Our dogs’ claims have been fairly standard, and the new website is an improvement that makes tracking submissions a little easier. Unfortunately, our experience with our cat has been extremely frustrating. Despite multiple veterinary evaluations confirming his issues are not chronic, MetLife continues to classify them as chronic and pre-existing to avoid coverage. We have not received reimbursement for any of his conditions and are now working with the California Department of Insurance to resolve the matter. MetLife has even gone as far as denying coverage for a medication that is not directly associated with the condition they labeled as chronic. MetLife can and should do better in providing fair and transparent coverage for pet parents who have medical documentation to support their claims.
Insurer: MetLife
By: Customer