Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
Other Categories
the staff's understanding
the staff's understanding. patience and helpfulness
Insurer: Fetch
By: Christine Wilkins
Claims Dept does everything to delay…
Claims Dept does everything to delay snd possibly to deny (Appears). I almost have to call several times in claims to get issues resolved Oversll the staff are courteous and good listeners but there in my view a claims problem. Costly and not getting what we signed up for . 🙏it gets better Please
Insurer: Embrace
By: Robert Stipano
Trupanion steps up when needed most
Trupanion steps up when needed most, providing the most reliable safety net I could hope for in a pet emergency. Simply put, I would be financially buried without Trupanion. Thank you for helping me save my best friend and sleep well. After 4 major claims in 6 years, I would go to war for Trupanion.
Insurer: Trupanion
By: Neil
Multiple "delays"? Why
I appreciate the communication; however, the delay in processing seems to be an issue. I received 3 of these emails, one is understandable, but I do question the quality and business practices when there are multiple delays. As a side note, I am an executive consultant specializing in efficiencies within operations. Please let me know if I can be of any assistance. Thank you for your time and consideration! Sara
Insurer: Pets Best
By: Sara Carter
Timely review and payment.
Timely review and payment.
Insurer: MetLife
By: customer
Great customer service
Great customer service! They addressed all of my questions promptly and completed the claim within 2 days.
Insurer: Embrace
By: Nicholas Nibler
I simply can not say enough about our…
I simply can not say enough about our experience with Trupanion. Unfortunately our pet, Brewer, had a ridiculous amount of health problems: between the severe allergies affecting everything from his eyes, ears, and skin to the two TPLO surgeries on his back legs, we NEVER had an issue receiving reimbursement. The customer service and compassion from everyone I spoke with at the company was unmatched. Although our sweet Brewer did not get to have a very long life (he was only 6), Trupanion helped us give him the best life possible. We always said Brewer was the best thing we ever got and his insurance was the 2nd best thing. Thank you Trupanion - we are truly grateful to have had you in our corner.
Insurer: Trupanion
By: Tammy H
Excellent!
Everything has been great from Submitting claims to speaking with customer service. It is very quick with processing claims!
Insurer: MetLife
By: Dima
Great Pet Insurance!
I just renewed my policy with Lemonade after one year of coverage. I started my policy before my dog was diagnosed with a genetic condition that causes him to have highly recurrent bladder stones. In 2025, he had two emergency procedures from being blocked and unable to urinate. Lemonade covered both procedures, hospital stays, and medications. It is super easy to submit a claim and I have found that they are easy to get in touch with either by email or over the phone. Highly recommend!
Insurer: Lemonade
By: Samantha
Easy claim submission and adjudication…
Easy claim submission and adjudication process
Insurer: MetLife
By: customer