Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Quick response
Quick response, check back in a very timely manner!
Insurer: MetLife
By: Frank Leary
Longish wait but personable fluent…
Longish wait but personable fluent customer service. I’m hard of hearing and appreciated the clear phone conversation
Insurer: Embrace
By: Consumer
Incredibly streamlined experience!
So easy to upload receipts and the review process is incredibly quick! I am so impressed with the way the Metlife team is able to understand each claim submission and move it to complete so that payments can be issued as soon as possible! I always recommend Metlife to anyone I know.
Insurer: MetLife
By: Gina Hernandez
Nice and easy to navigate this website.
Nice and easy to navigate this website.
Insurer: MetLife
By: Jaclyn
Th people you speak with are very…
Th people you speak with are very knowledgeable and very nice
Insurer: MetLife
By: customer
Best Pet insurance
Met life since the beginning two years ago has been great. No problems and easy to use. Just upload to the app and get your money direct deposited within a few days. cant be happier.
Insurer: MetLife
By: JM
Quick response to my claim
Quick response to my claim, and easy to understand!
Insurer: MetLife
By: customer