Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Filing claims has never been easier
Filing claims has never been easier! This company has great customer support and fast efficient service, whether you are working with them online or on the phone. I’m really happy with my choice.
Insurer: Figo
By: Judy
unable to product a landlord quote…
unable to product a landlord quote online, and no one is taking the phone
Insurer: Sonnet
By: Ning Xie
Excellent customer service
Excellent customer service and questions answered. Our claim was processed and paid quickly.
Insurer: Spot
By: Judith Murray
Filing a claim is super fast and easy
Customer service representatives have always been extremely helpful since the very beginning when they assisted me in selecting the best plan for our 2 dogs. Recently our 10yo had TPLO surgery and is currently receiving rehab. The process to submit a claim takes less than 5 minutes and the claims are reviewed, accepted and paid in a timely manner. No issues with the claims, all have been paid as outlined in our policy.
Insurer: Figo
By: Becky Kinnander
Amazingly easy and quick process.
Amazingly easy and quick process.
Insurer: Spot
By: MW
Trupanion takes care of our babies
Trupanion does such a great job, and takes such great care of our babies. I never have to worry about anything thanks to them! They even have the capability to pay some vets directly! =) I recommend them to every pet owner I know to include people I just meet.
Insurer: Trupanion
By: GABRIELLA
I am glad I have Spot pet insurance
I am glad I have Spot pet insurance. When I submitted a claim they handled it quick and efficiently no questions asked.
Insurer: Spot
By: Kevin Kreiser
Research other insurances first
After further research, I find that there are better pet insurance policies available other than Pests Best. I spend $68/ month and it takes over a month to even hear anything back regarding any claims let alone what is covered for reimbursement and not. And their interface system is out of date, taking up so much time to simply login.
Insurer: Pets Best
By: Sanora Sims
I submitted a claim for Lexie's 2 year…
I submitted a claim for Lexie's 2 year checkup. The claim was processed the same day and I then I received my check shortly after. I've never had to wait to speak with a representative and they have always been knowledgeable. Very refreshing!!
Insurer: Pumpkin
By: Cindy