Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast and Easy
This was a very stressful time since my cat is like my child. I had never made a claim before, but it was so easy. It took me maybe 5 minutes and they took care of the rest. It's very reassuring to know when something does go wrong there is someone there to help. I highly recommend MetLife Pet Insurance.
Insurer: MetLife
By: Amy
Simple to use
The claim process is easy and convenient. They notify you of every step and the explanation of benefits is easy to read. The refunds come quickly.
Insurer: MetLife
By: Jodi N.
easy step by step process
easy step by step process
Insurer: MetLife
By: mariam moghaddasi
Metlife has my best buddy’s back.
I can always count on MetLife to evaluate my claims quickly and pay out as expected fast. I rest easy knowing my best buddy is well covered with great vet care.
Insurer: MetLife
By: Christina Bassford
Response time better
Time to get a response has gotten much better. This time took a few days but in the past took several weeks
Insurer: MetLife
By: Jill
The process is painless and fast
The process is painless and fast. Makes things so easy.
Insurer: MetLife
By: Lori
You can't go wrong with MetLife Pet Insurance
I can't say enough good things about MetLife Pet Insurance. My pets have been covered by them for many years now and I have put in quite a few claims. They have always paid out quick and a fair amount. Payment was sometimes more than i expected. It's too bad insurance for people isn't this good.
Insurer: MetLife
By: Jeremy
Hands down the best insurance company
I have been with Met Life for my pet insurance for 3 years now…I can’t say enough about their customer service. Staff is friendly and knowledgeable and they always have an answer to my questions and concerns. I strongly recommend Met Life for your pets needs.
Insurer: MetLife
By: Edmond DeGasperis Jr