Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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My representative was great!
My representative was great and understanding and helped quickly explain and resolve my question/issue.
Insurer: MetLife
By: -year customer
Good Premiums/Excellent Claim Process
MetLife is extremely easy to work with. Submitting a claim is a breeze! Rates are very competitive. I have told many pet owners of our positive experience.
Insurer: MetLife
By: Bill
I would highly recommend Metlife
I would highly recommend Metlife for pet insurance. This is the best pet insurance out there. Friendly caring and very knowledgeable staff. Very easy to place a claim if necessary. Helpful newsletters.
Insurer: MetLife
By: Jerseygirl
Absolutely recommend!
MetLife is great to work with. The claim process is straightforward and their customer service is top notch.
Insurer: MetLife
By: Kate Conte
Metlife app and website...
I tend to use the metlife app for almost everything. Overall the app and website have improved over the last year, but still have some hard points. When I submit a claim, I can now get a little visibility into the status, but not a lot. I have recently submitted an appeal and that just disappeared from my app. When I contacted customer service, they told me that it is automatically completed, but the customer gets no visibility into the process. It can also take approx. 45 days. I think the app should have a small box to check if the claim is for a previously approved condition, or new. Also there should be a small box that allows comments so we can additional pertinent information.
Insurer: MetLife
By: Amy
Fast, proper service
Fast, proper service on my claim.
Insurer: MetLife
By: James Harris, Union, NJ
Experience hasn’t been good at all
Getting them to pay claims is horrible. Even with the medical records sent several times they still send email(s) saying they don’t have them and it’s taking several months to get claims Even though the invoices, medical records were sent in within a week of the services being rendered.
Insurer: MetLife
By: Carri
Nationwide is the worst!
I cannot stress enough how absolutely frustrated I am with Nationwide. I have used them in the past and had no issues. I now am having nothing but issues. I enrolled my 2 cats in a policy several years ago. When there was a change to my CC, I forgot to notify them and the policies canceled. I re-enrolled them last year and after providing medical records, proof of vaccinations, recent physicals, etc., I heard nothing more and figured all was fine. I now know they were never enrolled stating paperwork was not received. After speaking to multiple people, they saw in fact paperwork was received and were going to expedite the policies to UW for activation. After almost 2 mos. of hearing nothing despite several follow up calls on my part, they are now saying policy has to be re-written. My cats are now 8 and no longer eligible for the comprehensive plan and would not have coverage for medical/accident services. I am so angry and frustrated. Today's call sent me over the edge. I was told I could not be transferred to the supervisor that was supposedly working my case. I was told she'd call me back, but I know that won't happen. I am usually very patient and calm having been in CS but this goes beyond my limits! 0/10 do not recommend.
Insurer: Nationwide
By: Lauren Kravetz
Aileen was informative and excellent in…
Aileen was informative and excellent in communicating with me regarding adding my new puppy Ozzy to my policy.
Insurer: Fetch
By: Lauren Mazzolla
Rabies shots
I was reimbursed for my cat's rabies shots. Reimbursement came fast and the claims process was easy.