Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They make it super easy to file a claim…
They make it super easy to file a claim and get reimbursed pretty quickly
Insurer: MetLife
By: Veronica
It was easy to fill out the forms and…
It was easy to fill out the forms and they helped by getting what other information that they needed by contacting the vet directly.
Insurer: Prudent Pet
By: Paula Payne
Hesitant but sooo glad I have Pumkin insurance
I purchased pet insurance for my cat a couple of years ago after he had urinary issues. Though I bought the insurance after the fact, I had kept it and actually thought of cancelling it the second year. I’m so glad I kept it since my cat ended up getting a broken leg and had to take him to an emergency vet where they kept him comfortable till he required surgery at a specialist vet in a different town the following day! The insurance covered exactly the service I pay for and did so with great customer service. I am definitely keeping this insurance for any other mishaps that the cat may get into. If you’re on the fence about it just remember that your pet is family too. Lol I surely felt at ease knowing that he had the best care and Pumpkin had my back afterwards!
Insurer: Pumpkin
By: Jose
Best pet insurance on the market!!
I just couldn’t be more satisfied! It’s such a good investment in terms of their (very reasonable) premium costs to the amount they cover, which is always fair/in accordance with the plan. I’ve never been disappointed by how much of the bill or which bill they cover because it’s always exactly what I expect, and it’s a lot! Also, MetLife is genuinely so fast and responsive it feels like you’re in contact with a small business, not a corporation. I have recommended it to multiple personal and family friends, and will gladly continue doing so! Thank you for making my cat’s veterinary care affordable and non-stressful. Had somebody told me five years ago I’d be this happy with an insurance company, I would have never believed them.
Insurer: MetLife
By: customerEB
Customer service handled a change of…
Customer service handled a change of address quickly and flawlessly. The claims I submitted were reviewed and paid quickly.
Insurer: Pumpkin
By: Nancy
The ease and promptness of filing the…
The ease and promptness of filing the claim and the reimbursement. Also both of the customer service representatives were so helpful and courteous.
Insurer: Pumpkin
By: Dawn H
Really great experience with Karley…
Really great experience with Karley getting a new pet added to my policy. Only called in because the online quote wasn’t working 😞 but Karley was very helpful and made everything easy!
Insurer: Fetch
By: Mandy
Very knowledgeable and pleasant staff
Very knowledgeable and pleasant staff
Insurer: Nationwide
By: customer
Outstanding customer service
Outstanding customer service
Insurer: Nationwide
By: Conner
During the most stressful time with my…
During the most stressful time with my little furry guy, Trupanion made it very easy to submit claims and process them immediately. Thanks for taking some of the stress off a very intense time.
Insurer: Trupanion
By: Kirstie Maynard