Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Professional Business Discussion
Answered all of my questions, including those that were included in our email exchange. Type of person that makes doing business a good experience.
Insurer: Fetch
By: Jack
Spot is easy to work with their…
Spot is easy to work with their insurance plans are stated and they do have a quick response for claims
Insurer: Spot
By: Chantilly Garvey
Very responsive
My Shih Tsu Dahlia tore a ligament in her hind leg. Having Spot insurance, took the worry out of getting her treated and the required surgery. Submitting a claim was easy. Spot very quickly processed the claim and deposited the funds. Thank Spot!
Insurer: Spot
By: Kathleen Ellertson
Trupanion makes it easy to submit…
Trupanion makes it easy to submit invoices and the approval process is quick.
Insurer: Trupanion
By: David
Very easy online process...
Very easy online process and good communication.
Insurer: Fetch
By: Mike
Trupanion has been the best pet…
Trupanion has been the best pet insurance ever. They respond quickly and efficiently. Working with their clients is number 1. Kudos to them. I have been with them over 11 years.
Insurer: Trupanion
By: Vera Conner
I find that MetLife is quick in their…
I find that MetLife is quick in their review and compensation process. They also provide helpful information via email and the app to remind policy holders what is covered under their policy. I always feel taken care of and informed
Insurer: MetLife
By: Nicole Borowski
Exceptionally Customizable - Administratively Challenging
PetsBest is great for it's customizable plans to fit your budget. However, claims take a month or more to process, customer service wait times are 10-15 minutes plus, and a receipt for services does not seem to be adequate if you've met your deductible and are owed money. My most recent claim, submitted in November 2025 for dental procedures, was rejected because the vet did not send medical records. I was told to get medical records dating back to October 2024 from ALL vets my pet had seen, open a new claim, and submit the records. I did all of this and just received a message last week that I needed to resubmit the records. I guess if you're not due money back, PetsBest is great, but if you've met your deductible and are owed money, be prepared for administrative hassle that can drag on for literally months.
Insurer: Pets Best
By: LAKiefer
Straight forward
Straight forward, no hold ups! Good support when my dogs finally passed on, no extra pressure, just help!
Insurer: Spot
By: Cy Brown