Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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MetLife has resources readily…
MetLife has resources readily available. Your pet's health is a priority. Their protocol for submitting claims is seamless and efficient. Thank you Met Life!
Insurer: MetLife
By: Eileen Pasini
Excellent claim processing
All of our claims have been processed very fast with zero issues. Appreciate the status texts and updates also. We are SO glad we decided to get Trupanion for both of our Golden Doodles when they were puppies. We have highly recommended Trupanion to others.
Insurer: Trupanion
By: Todd
Claims
Easy to file claims. Quick direct payment to my account. They keep in touch from beginning to end.
Insurer: Trupanion
By: Kiki
Honestly, Carla was Amazing!!
Honestly, Carla was Amazing. She was exceptionally helpful and knowledgeable. She answered every question, as well as adding pertinent information we needed to make the right choice for us and “Riley”. We wanted to stay in our budget, as well as getting the right plan which included dental!! Carla made that happen!!
Insurer: Fetch
By: Cindy Siena
Worth the switch!
We switched from another large pet insurance company to MetLife and it's been a great experience. Love the nose to tail coverage, the easy to use app and the great customer support! Great rates too!
Insurer: MetLife
By: Julie R.
Good customer service but needs to…
Good customer service but needs to improve
Insurer: Pumpkin
By: Hyder Imtiyaz
Love the service
Love the service, I am glad to have my pups covered with MetLife.
Insurer: MetLife
By: Wilson
my pup's emergency
Our year and half old pup had to go to emergency ICU for four days for blockage in his intestine. He had chewed a Kong Bone Toy and swallowed part of it. Surgery was performed to save him. It was scary! I am so grateful for having Pets Best insurance. The process for reimbursement was so simple. I would highly recommend Pet's Best insurance. "
Insurer: Pets Best
By: Rachel
Just do it already. It's 100% worth it.
I feel like I should be a spokes person for pet insurance at this point. Spot has been absolutely easy and pain-free to work with. The claim process is incredibly simple and their process time is quick, making it even faster to get reimbursed. I tell everybody about spot, no joke. At this point, I should get it tattooed on me... And I'm not even exaggerating. If you are on the fence, just do it. Spot helped me and gave me peace of mind and they can do the same for you.
Insurer: Spot
By: Morgan