Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Super fast response to claim submission.
Super fast response to claim submission.
Insurer: Trupanion
By: Nancy
Fast response when we needed it most!
Fast response when we needed it most!
Insurer: Trupanion
By: Amy
Prompt
Prompt, detailed responses, continuous access to my claim. Speedy process.
Insurer: Spot
By: Chelsea
I'm grateful to Spot for so quickly
I'm grateful to Spot for so quickly, and helpfully, processing my claim.
Insurer: Spot
By: Jenny H
Customer representatives are kind and…
Customer representatives are kind and helpful once you are transferred to an agent. Lots of time holding listening to piano music. Be careful about bundle costs! Be sure that everything is itemized. I’m losing out being reimbursed because my dog’s dental bundled the X-rays, drugs, and teeth cleaning. It’s very frustrating.
Insurer: Embrace
By: Lori Neff
different packages the pet insurance has
i was having trouble learning online. once i called the number my representative was able to help me break it down
Insurer: MetLife
By: skyler hamilton
Great so far!
So far they have covered my claims and been easy to work with and prompt to reimburse. Happy with SPOT:)
Insurer: Spot
By: The Gated Dock