Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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I worked with Lauren today to discuss…
I worked with Lauren today to discuss insurance options for my rescue puppy, Mickey. Lauren was very knowledgeable, informative and helpful. She made my decisions so easy for me! I’d highly recommend her to anyone else in need of insurance for their pet! Leslie M.
Insurer: Fetch
By: Leslie Murphy
Great experience
Amanda was amazing to deal with. She helped me choose the best plan for my fur baby and was a delight to talk to!
Insurer: Fetch Canada
By: Greg
Bec no body can talk by phone
Bec no body can talk by phone, I have a problem with the insurce , can u adjust the start date into Jan 29? Thanks
Insurer: Sonnet
By: Julita Caronan
The customer service agent I spoke with…
The customer service agent I spoke with was extremely knowledgeable, helpful and courteous.
Insurer: Nationwide
By: customer
Terrible experience
Terrible experience. Don't waste your money. We have never had pet insurance before… And after dealing with Petsbest for 7 months and getting all types of excuses and denials (and then told I'm only halfway to meeting the $500 deductible)...I canceled.
Insurer: Pets Best
By: Darla
Dissatisfied
Claim turnaround time is longer than usual lately. Filed claim with RX number on receipt and sent photo of label. Figo is requesting more paperwork! This is ridiculous. Hire English speaking reps who are knowledgeable. Service has gone downhill & premiums are higher than ever. A unsatisfied long-time customer.
Insurer: Figo
By: Mm
Fast service and great communication
Fast service and great communication
Insurer: Figo
By: Michele
Very easy to use with our Vet’s help
Very easy to use with our Vet’s help! We have tried other pet insurance companies and Trupanion is the only one we’d use again!
Insurer: Trupanion
By: Joel
The woman who helped me was very…
The woman who helped me was very helpful!
Insurer: Nationwide
By: customer
Terrible vendor. Website and app down since Nov 2025
I've had Pets Best for over three years now and when finally seeking to get reimbursement for coverable elements of my dogs annual checkup, found both their app and website are not only down, they've been down since November 2025! This is ridiculous in this day and age. Have been trying for a solid week to reach them through their phone line to no avail and now will have to file through email. Suffice to say that I will be canceling my plan after this. It's ridiculous to pay $720 a year for insurance that I cannot get assistance
Insurer: Pets Best
By: Chris Pierdominici