Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Easy claims processing, efficient and fast
The company had made an error and paid me for a claim that I should not have been paid for. They informed me but informed me they would not seek reimbursement. They have been extremely honest. Claims are processed very quickly and they are very efficient.
Insurer: Pumpkin
By: Suzann
Claim and reimbursement experience
Instructions for reimbursement submission were clear and easy to follow. Loved that a confirmation email was sent to me once MetLife received my request by mail. Reimbursement was reasonably fast after MetLife reviewed the claim
Insurer: MetLife
By: Bonnie Baird
I could not ask for a better pet…
I could not ask for a better pet insurance company They have addressed every claim that I have sent in. Highly recommended
Insurer: MetLife
By: Al Carvelli
Frustrating when the exact diagnosis is…
Frustrating when the exact diagnosis is not listed. Also the review function would not let me review my submitted invoice and would only display the circle of confusion.
Insurer: Embrace
By: James Lynd
Amanda was very detailed explaining…
Amanda was very detailed explaining policy. Very professional and courteous
Insurer: Fetch
By: George Garcia
Very easy to file claims
Very easy to file claims, get info when they have been both received and when they have been looked. And with in 5 days I know what they will cover and what they won't. And they get right back to me when I ask why an item was not covered. Good experience all the way around.
Insurer: MetLife
By: Sherrie Shaw
They are very friendly
They are very friendly, and claims are managed extremely well, and quickly.
Insurer: Spot
By: Molly Sloan
The response was exceptional
The response was exceptional. Could not believe how fast I received my reimbursement!
Insurer: Pumpkin
By: Marilyn