Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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I was super appreciative how…
I was super appreciative how informative my rep was. Very kind and knowledgeable about what kind of support there is as my puppy grows up.
Insurer: Nationwide
By: Denise S
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐ Josh provided excellent service—clear, helpful, and professional. He made the policy review easy and informative. Thank you, Josh!
Insurer: Fetch Canada
By: Ucm Ntu
I recently had to cancel my dog's…
I recently had to cancel my dog's insurance policy, and I was incredibly impressed with the service. The representative was professional, kind, and gave me several helpful options without being pushy. I am very satisfied with how I was treated and highly recommend them for their excellent customer care. Thank you Lance !
Insurer: Fetch
By: Mel
Friendly and helpful staff
Friendly and helpful staff
Insurer: Nationwide
By: customer
Getting this policy was an efficient…
Getting this policy was an efficient and very easy process. Delta was excellent and took the time to ask all pertinent questions.
Insurer: Nationwide
By: Martin Klein
The ease of submitting a claim
From the time I submit a claim to the time I receive the EOB for the service is incredibly fast. I can appreciate that so much. They also have an incredible customer service staff
Insurer: Pets Best
By: Sue C
Aileen, thank you so much.🙏❤️
Aileen was a BIG help. I was having problems the day before downloading my pets medical records. With the sweetest voice she eased my anxiety and helped me in the most lovely way. Thank you so much Aileen. Chicken Strip And Waffles appreciate it.
Insurer: Fetch
By: Rene Barrera
I researched several different pet…
I researched several different pet insurance companies. It came down to two that offered almost exactly the same thing for the same price. Josh was the tipping point for us to go with Fetch. He was knowledgeable, helpful, answered all my questions, has a great attitude, and was kind and patient as we puzzled out the best options. I would recommend him!
Insurer: Fetch
By: Char
Second Dog Added
We’ve had pet insurance with Fetch for a couple of years now. We have just gotten a new puppy and Justin was great to go over options with for the new policy.
Insurer: Fetch Canada
By: Patricia Nicholson-Giglio