Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I received some good options in order …
I received some good options in order to make adjustments to our policy to reduce the cost. Great help. Courteous and very helpful.
Insurer: Embrace
By: Linda
We have had Healthy Paws for almost 8…
We have had Healthy Paws for almost 8 years. I don’t know what we would’ve done without them. Our lab has bad elbows and has had multiple procedures/surgeries and is on many medications. Healthy Paws always paid in a timely fashion and never argued against any of our claims. They are literally lifesavers!
Insurer: Healthy Paws
By: Dorianne Jackson
Quick turnaround on claims payment
Quick turnaround on claims payment. Excellent customer service help from Carol Lee.
Insurer: MetLife
By: Paula Wallack
DO NOT ENGAGE WITH THIS COMPANY
This company is one of the most shady companies I have ever encountered. They didn't cover any of my claims for the 1st year and then wanted to double my policy costs for a 2nd year. Then they charged my credit card for the 2nd year's premiums without my consent or knowledge and when I finally saw the charge on my credit card, the policy renewal had already been in effect and they said they wouldn't backdate the cancellation and only gave me a pro-rated refund. The woman on the phone said she was a senior customer service rep and all she kept telling me was that it was my fault that I hadn't seen the email they sent with all of the policy renewal information and that Gmail must have blocked them (although I had no problems getting their claim rejections and survey email). Buyer beware with this one because there is no remedy after the fact.
Insurer: Pets Best
By: Jennifer
Great customer service
Great customer service! Quick response to claims. :)
Insurer: MetLife
By: Beth
Claims are done in a quick way
Claims are done in a quick way, and any issues are quickly worked out. Very good insurance.
Insurer: MetLife
By: customer
Very sad to see your pet suffering but
Very sad to see your pet suffering but, having pet insurance took stress out of the situation. The claim was very easy to submit and we had immediate response. Highly recommend!
Insurer: MetLife
By: Steve Saba
FABULOUS CUSTOMER SERVICE
The customer experience is so easy to file a claim, so many options for how to reach them, they are fast and so easy to work with. I HIGHLY recommend MetLife Pet Insurance to anyone!!
Insurer: MetLife
By: Rebecca Kassel
Incredibly quick and efficient
Incredibly quick and efficient. Made the process of my pup being hospitalized a little less stressful.
Insurer: MetLife
By: Rachel