Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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It is a reall seamless process to…
It is a reall seamless process to submit claims and rapid turnaround time for reimbursement (<1 week). Excellent service highly recommend!
Insurer: Embrace
By: Heather Hume
4 stars
Customer service is excellent. The app is easy to use. BUT it takes a couple weeks for claims to be settled and paid out :(
Insurer: MetLife
By: Tara Layne Girvin
MetLife for Life!
Communications via email and on the portal have been very intuitive and easy to understand. All my interactions from digital submissions to telehealth messaging have been a breeze and have added an extra layer of relief when it comes to taking care of my pet.
Insurer: MetLife
By: M.F.
Excellent Coverage and Friendly Service
I am very happy with the level of cover and how easy it is to manage everything online. When my dog needed treatment, Embrace helped without any hassle. The staff always respond with kindness and understanding. Truly a company that stands by its promises.
Insurer: Embrace
By: Dawson Gilmore
Aileen was patiently helpful and…
Aileen was patiently helpful and answered all of my questions about pet insurance and adding on the different types of wellness plans. She explained everything in a way that was easy to understand.
Insurer: Fetch
By: Pasquale Baratta
Easy & straightforward
Easy & straightforward. Fast response
Insurer: MetLife
By: customer
Claims covered as expected, reimbursements provided promptly
We have now filed four claims on our pet insurance. I have been so impressed with how easy it is to file a claim, how quickly the claims get processed, and how straightforward the coverage has been. I was definitely worried that the claims adjusters would be looking for ways to avoid paying claims. But things have been covered exactly the way I expected them to be with no sneaky loopholes or unexpected exceptions. our reimbursement payment once we met our deductible landed in our bank account within the same week that we filed our claim. We even had one claim that needed to be reviewed because it appeared possible that our pet was being seen for something that had been an excluded condition. But the claims reviewer took a thoughtful look at the chart notes and realized that our pet had a passing, contagious illness that was not related to any sort of pre-existing condition and they went ahead and covered the visit.
Insurer: Embrace
By: Ms. Mears
A live person with patience
Amanda was very helpful and answered all my questions.
Insurer: Fetch
By: JustAnswer Customer
Very easy to upload documentation from…
Very easy to upload documentation from the vet and the claim is paid quickly
Insurer: MetLife
By: customer
Love the service I get
Love the service I get. I can go anywhere and claims are a breeze to submit, refunds are fast.
Insurer: MetLife
By: Customer