Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Jesus Escobedo was professional
Jesus Escobedo was professional, kind, and personable throughout the call. He took the time to clearly explain the coverages for the dog we just adopted and helped upgrade my other dog’s policy so both plans match. Thank you for making sure my pups have the right coverage to ensure they receive the care they need.
Insurer: Nationwide
By: Maria Plascencia
Trupanion is peace of mind
Ease and hassle free when mt vet was submitting our claim. We had enough to worry about. Our poor boy cut his leg open and fractured his knee cap in a major thunderstorm. Trupanion took the worry of an enormous vet bill off the table and off our list to worry about.
Insurer: Trupanion
By: Sunday Kamai-Eguires
Its been made easy to report a claim
Its been made easy to report a claim Company is always quick to respond to claims
Insurer: Trupanion
By: Sean
Great claims experience
My cat Sophie was diagnosed with acute pancreatitis. She was hospitalized and the vet bill was $5000.00. I contacted Spot pet insurance and they walked me thru the claim process. I am happy to say my payment was exactly as promised and prompt. Thank you for your compassion and handling my claim quickly. Sophie is doing well.
Insurer: Spot
By: Janice Farrow
MetLife truly changed Nala’s life
MetLife truly changed Nala’s life. When she was in unbearable pain and couldn’t walk, they helped make her spine surgery possible. Now she’s thriving in rehab and back to her happy, playful self. We’re endlessly grateful for the care and support they gave our girl her happy life back.
Insurer: MetLife
By: Lauren Nala’s mom
Fast and dependable service
Fast and dependable service
Insurer: MetLife
By: customer
Easy to use
Great to set up policy Able to do things in the app after policy is set up. Easy direct deposit for claims
Insurer: MetLife
By: customer
Good people
Good people, quick response, friendly followup. Best part good results
Insurer: Healthy Paws
By: bill wolfe
Joshua Sabado helped me when I called…
Joshua Sabado helped me when I called for guidance on which plan to select when i was researching different providers. I ended up choosing Fetch because I felt confident in the support and guidance i received from Josh and the coverage that it sounds like fetch provides
Insurer: Fetch
By: Colleen Garrett
I had a great experience with Spot
I had a great experience with Spot. Was kind of nervous this being the first time for a claim. Received reimbursement 1 week later to my delight. I was expecting delays & hassles. But everything went smooth. No hold ups. I’m a very happy customer! Staying with Spot.
Insurer: Spot
By: Shelley Gould