Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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The coverage is fine
The coverage is fine, but the person I worked with didn’t have the greatest customer service skills. I know it can be frustrating for your staff to answer questions all day, probably the same questions over and over, but it was very obvious that I was annoying to the person I worked with. Our pets are our family and we just want to make good decisions. It would have helped if the person I worked with showed a little compassion.
Insurer: Nationwide
By: Kelli
Great product!
I can always count on healthy paws to support my pet in both big and small incidents. I really appreciate going into a scary health situation knowing they will have our back. I have used the product for years and am very happy with it.
Insurer: Healthy Paws
By: Allison W.
Excelent and quick response
Excelent and quick response
Insurer: MetLife
By: customer
Very positive experience
Claims were easy to submit and response times were faster than anticipated. Our claims were covered and paid promptly.
Insurer: MetLife
By: SD
Great experience
I needed pet insurance for my 2 guinea pigs. Michael was very kind, patient & helpful.
Insurer: Nationwide
By: Chase
Spot Pet Insurance is absolutely the…
Spot Pet Insurance is absolutely the best! As being new to this insurance I didn’t know what to expect but it was above and beyond of my expectations Fast and easy to file claim and covered 90 percent which was deposited into my account within a week I highly recommend this insurance to everyone that has a pet!
Insurer: Spot
By: Lagunalogan
I recommend Trupanion to any pet owner
I recommend Trupanion to any pet owner. They provide great coverage that is simple and easy to navigate. Customer service is also amazing. If only human insurance was this good!
Insurer: Trupanion
By: Rachel
Your associates are knowledgeable and…
Your associates are knowledgeable and kind. It is easy to navigate your instructions and submit my claims
Insurer: MetLife
By: Debbie