Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent experience
This pet insurance company is extremely fast and reliable. They process your claim very quickly and keep you posted on the status. Highly recommend.
Insurer: Pumpkin
By: Gloria Neisinger
Incredible service
Incredible service. There was no wait. Had the money the next day. Amazing
Insurer: Pumpkin
By: Scotty Moore
This was so easy and such quick…
This was so easy and such quick responses. Thank you so much
Insurer: MetLife
By: customer
Excellent claims processing - clear and fair
I've had Embrace for my dog since she was a puppy and she's now 11. It's very easy to submit a claim online; claims are reviewed and resolved very quickly and I've always had clear communication from Embrace
Insurer: Embrace
By: Alison
Everyone I speak with is always great ...but
Everyone I speak with is always great! I would have given a 5 previously but lately, I have been having difficulty sending my info needed for a claim in to be paid. Frequently it hasn't been received and I have to make follow up calls. I was finding the app easy to work with but that has become a problem because it will only accept a certain amount. I even tried looking at info online tonight and I found it to be difficult and I am still going to have to make another call due to what I believe is a missing payment and a confusing payment. There could be more of an explanation online. Often the app and online will say 0 paid when that's not right.. I have had metlife for awhile and have encouraged many to get it( I should be a sales person) but lately I am really getting frustrated..
Insurer: MetLife
By: CATHERINE STETLER
Clementine Hopkinson was awesome and…
Clementine was awesome and her explanation of benefits very pleased so far!
Insurer: Embrace
By: john Ziccarelli
Phone help was outstanding
Phone help was outstanding. Still waiting for response to email help and inability to access account settings. POST RESPONSE: nice to see they don’t read the review either. I am STILL waiting for an email response about my inability to access and change my account info.
Insurer: Embrace
By: Luigi
Wonderful service from Yunelly
Wonderful, personalized professional service from a caring professional - her name was Yunelly. She explained to me that if I did nothing, our two cats that are now 14 years old would be having a near double increase in their monthly premium. She went over alternatives and how to reduce the premium and explain how come the rate was going up? I kind of understood why most of it was going to be, but I really need to be honest was a bit shocked at the amount of increase! You have to admit we really treat our babies like humans anyway it’s pretty much the same cost as a human healthcare insurance when they get older. Anyway, she was wonderful and help me make a decision on how to move forward.
Insurer: Embrace
By: Melanie Drazkowski
Fabrice - Five Star Review
Fabrice was incredibly helpful and answered all of my questions about pet insurance and adding on the different types of wellness plans. He explained everything patiently and in a way that was easy to understand.
Insurer: Fetch
By: Luke Watson
Cannon IVDD…
This was my first time to use my Spot for Cannon. I’ve been very pleased with the ease of filing and their response time and help when needed.
Insurer: Spot
By: Patrioticcarol