Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Zanasia B.
I just want to say Rebecca is AWESOME! I’m new to being a dog mama and Ms.Rebecca made it such an easy process! Literally answer all questions throughly, was very patient and knowledgeable , very very sweet. I was so so comfortable speaking with her. I feel confident and I’m so happy I was able to work with her to get pet insurance on my baby Lola! If it had 10 stars I literally would rate it all 10 stars. Thank you Thank you Rebecca!!
Insurer: Prudent Pet
By: Zanasia
Good value & helpful support
Good value. Very helpful and professional. Easy to understand and navigate website and submit claims.
Insurer: Figo
By: Cycling Enthusiast
This is the best insurance ever!
This is the best insurance ever!! They respond quickly on claims. I recommend this to my friends all the time.
Insurer: Healthy Paws
By: Barbara MacRae
Heartfelt Thanks for Your Exceptional Service
Dear Healthy Paws Team, I wanted to take a moment to express my sincere gratitude for the outstanding service and support I received during my recent claim. My dog, Micky, required surgery for hip dysplasia — an experience that was both emotionally and financially stressful. Your team’s quick response and efficient handling of the claim lifted a tremendous weight off my shoulders. I was amazed that the claim was processed and approved within just a few days. It’s rare to find a company that combines compassion with professionalism so seamlessly. Thanks to your coverage, Micky is well on the road to recovery, and I can focus on her healing instead of worrying about costs. I will gladly recommend Healthy Paws to every pet owner I know. You have earned my complete trust and lifelong appreciation.
Insurer: Healthy Paws
By: Natale F Cardino
Aileen is the best!
Aileen was incredibly helpful with setting up my new policy for my cats and future dog. She explained everything in detail and was super kind! I would recommend Fetch to anyone.
Insurer: Fetch Canada
By: Kourt
Very easy to navigate!
Very easy to navigate!
Insurer: MetLife
By: Maya Raypureddy
MetLife claimed symptoms from years before = pre-existing conditions
My dog needed back surgery. I called to ask if this would be covered. They told me to go through with the surgery and submit all the paperwork. MetLife made an incredible leap to make my dogs surgery a pre-existing condition so they didn't have to pay it out. This disease was merely listed as something in the differential diagnosis by the Dr, among other things, including sprains or "other". They used the presence of this in the notes to claim it as pre-existing. My existing vet wrote a letter that explicitly said he wasn't diagnosed with this before. MetLife would not share with me how they came to this conclusion or connect me with the people who denied it. They told me to ask for a 2nd review; it would cost me about $85 to have it done by another vet. They denied the claim again but did not share any credentials with me of the vet they use, then billed me $280. They added a full page of description of the disease and the symptoms but provided no proof of a prior diagnosis. Basically, they claimed my dogs symptoms, even though the was never diagnosed, were a pre-existing condition.
Insurer: MetLife
By: customer
WORST Pet Insurance
Not responsive, declining claims with inaccurate reasons. Dont trust them!
Insurer: Pets Plus Us
By: T
Latest 1 comments
Once you get a quote, which will be very high, you can't unsubscribe from their emails. Extremely annoying!
Our dog was able to get the medical…
Our dog was able to get the medical care and survive a life threatening illness. Thank you, best choice I made was to buy pet insurance.
Insurer: MetLife
By: R.V. Happy customer