Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great coverage
During our one-year-old Maltipoos Wellness visit with the vet she ended up having a double ear infection. I submitted the entire bill and pumpkin credited me for the ear infection and the medication used to treat it. I thought that was fabulous. Great communication with this company
Insurer: Pumpkin
By: Cathy T
Claims and customer support
Austin my 6 yr old was diagnosed with phenomena and lots and lots of med and visits to the vet with my health being an issue as well doing the claims for this was hard the app wouldn't allow me to send through the portable and support tried on their end but ended sending through email it took a while before it was done but I was like a month later sending it in also being the holidays but they are coming through for me and the customer support was great when I called and had questions
All I did was answer a few basic…
All I did was answer a few basic questions and uploaded my receipt. Pumpkin contacted my vet for any additional information that was needed, and I was reimbursed two weeks later via auto-deposit. They’ve been great and I highly recommend!!!
Insurer: Pumpkin
By: SN
Jesus has always been my agent and…
Jesus has always been my agent and always remembers all my pets and greets me remembering my personal family history! Adding my new fur baby is always easy and any questions I have had regarding my policy he is always very helpful and always answering the phone when I call! I have never had an issue when submitting a claim and they have always done us right when taking care of our most precious 4 legged babies! I recommend them to everyone
Insurer: Nationwide
By: Destiny Overton
Very easy to submit claims.
Very easy to submit claims.
Insurer: Pumpkin
By: micheleval37
Hassle free reimbursement.
Hassle free reimbursement.
Insurer: Pumpkin
By: Frank
Quick and easy
Quick and easy Being reimbursed very quickly and easily made this a great experience.
Insurer: Spot
By: Lynda Mitsakos
Infuriating process
Several claims take months to get processed, requiring multiple phone calls to reopen claims that were closed because my vet did not get them records they request in time (which was only a few days, totally unreasonable amounts of time). The customer service reps are kind on the phone, but ultimately have no actual knowledge of what is happening, and its impossible to get someone who actually deals with the claims on the phone. They regularly say they will follow up in 3 to 5 days, and never do, I always have to call again if there is still a problem after a week. My last claim was closed after my vet took 3 days to get them the med records they required (even though it took 3 weeks for Pets Best to start looking at the claim). Then once I got someone on the phone to reopen the claim, it sat with no activity for weeks. Then they claimed the invoice was unreadable, even though on the original claim it was itemized by them, so they read it without issue. Their website also would not let me re-upload documents. Sent the invoice again via email and never got any response that way. Had to call 3 more times to get them to look at the claim properly. In the meantime, they closed the claim AGAIN, which required a final call to get it reopened and looked at properly. I guess to give them some credit they did eventually pay the claim after 2 and 1/2 months and waiting for hours on hold, all total across 6 separate calls to them. I cancelled my policy and looked elsewhere after that.
Very long claim processing time and not responsive.
I made a first vet visit for my cat after purchasing embrace for several months. My cat was vomitting and much less active. It costed a few hurndreds. I made my first claim. Then received reply saying the 1st claim will take 30 BUSINESS days (i.e. ~40days) to process, and future process time is 10-15days. I am disappointed as reviews were saying they have quick processing time.
Insurer: Embrace
By: brian