Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Customer service before my cats…
Customer service before my cats procedure were helpful. Then submitting my claim and receiving reimbursement was quick and painless. So appreciated while dealing with my cats recovery and stress about expense.
Insurer: Spot
By: Monica Mackleer
John, Customer Service Rep, Excellent
John, the customer service rep, was very nice and extremely helpful. He was patient and took the time to explain the details of all the plans to help me choose the best plan for my kitten.
Insurer: Nationwide
By: Anonymous
We Love Healthy Paws!!
Healthy Paws client reps are always very helpful and the claims process is very easy. Turnaround time for refunds is pretty quick too. We love that our pup Tanner is covered by Healthy Paws!
Insurer: Healthy Paws
By: Madeline Van Skiver
I am with this company over 6 years…
I am with this company over 6 years now. When they were stationed in Florida claims took about 30 days. Now that they're stationed in New York claims are processed within 2 to 7 days. I love pets best I'm very happy I wasn't coerced into this review I'm very happy that they have my back
Insurer: Pets Best
By: cameo
Mixed Review
The service and customer support is excellent. Our dogs claims are paid promptly and I can always call and get a person on the phone without going through a tedious automated phone routine. However, the premiums have increased 30+% per year for 2 consecutive years!
Insurer: Trupanion
By: Steve Smithcustomer
Fast & easy claims submittal
Extremely easy to submit claims and I was very surprised at the fast response time. I am very glad that I chose Spot for my dog's insurance.
Insurer: Spot
By: Susan
Easy claim process
Easy claim process, friendly customer service!
Insurer: Spot
By: Sunnie
Claim processing time is variable
Claim processing time is variable - some are processed quickly and some are not. The coverage is good. Customer service is very difficult to reach and many things cannot be handled online such as cancelling a policy following a pet's death. Then you have to wait on hold for over 30 minutes to get in touch with someone to explain that your dog died.
Insurer: Pets Best
By: Liz Nelson
The representative was warm friendly…
The representative was warm friendly and knowledgeable. She listened to my request and immediately confirmed that the invoices had gone through. Fetch has been a wonderful company to work with these past 6 years. I highly recommend them for all your fur babies!
Insurer: Fetch
By: Toni