Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Quick to respond
Quick to respond! I couldn’t ask for a better pet insurance.
Insurer: MetLife
By: Cyndy Mounts
This the worst Insurance ever
This the worst Insurance ever. I submited a claim in July and I didn t receive any response from them i call 5 times about my claim, i had to do his work and ask the Clinic for the history to send it to them because they didn t do it.After 4 months I kept paying $70 every month, and they never solved my problem.
Insurer: Embrace
By: Marcela Carballea
Happy with Overall Experiences!
We are very happy with you prompt responses and communication with the claims we have submitted! Thank you for making the process easy!
Insurer: MetLife
By: Kathy C
I always have prompt and friendly…
I always have prompt and friendly feedback on my claims. Fair assessments have been done.
Insurer: Pumpkin
By: Janet
I can say with confidence that I am…
I can say with confidence that I am impressed with service, policy and smooth process. Highly recommend them
Insurer: MetLife
By: Escobar Juan
I have been getting the run around with…
I have been getting the run around with a claim. Calling and chatting with people multiple times and getting nowhere. It is making me regret leaving trupanion for your company.
Insurer: MetLife
By: customer
I have been with Metlife Pet Insurance…
I have been with Metlife Pet Insurance for over 4 years now. Excellent customer service and claim process.
Insurer: MetLife
By: vishal khatri
Highly recommend!
Wonderful customer support and easy claims process.
Insurer: MetLife
By: Lou S
Excellent customer service representatives…
The customer service representatives are kind & respectful. They try to listen & accommodate for a satisfactory outcome.
Insurer: MetLife
By: DL Sobel
Met Life Pet Insurance has been very…
Met Life Pet Insurance has been very efficient, extremely helpful with any questions that I have had and we are very happy that we selected them for our Pet Insurance!
Insurer: MetLife
By: Debbie Simon