Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fabrice is fabulous
Fabrice was so kind and thorough while helping me to set up 2 new policies for the dog and cat I recently adopted. I appreciated his insight in helping me to select the best policy and ensure I was getting the best rates. He will be someone I reach out to in the future if I ever need additional policies.
Insurer: Fetch
By: Emma Pennock
Everything was great and fast
Everything was great and fast
Insurer: Fetch
By: Mark Squires
Submitting the claim was easy
Submitting the claim was easy. I was contacted regularly regarding the status of my claim. The results were easy to understand. Very good experience and I highly recommend this company for pet insurance.
Insurer: Fetch
By: Diane
MetLife has done a great job for us
MetLife has done a great job for us. Their customer service reps are incredibly efficient, kind, and professional. Pet insurance is a must have and MetLife has great plans.
Insurer: MetLife
By: Kelly
I called at 5:27pm today to verify from…
I called at 5:27pm today to verify from an e-mail I also received today, (3/18/26 @ 3:35pm) regarding my documentation on my monthly heart medicine claim from Chewy and the additional medicine Dr. Moran added on 2/2/26 invoice for Smokey"s heart condition. (Heart Health Formula by Thorne Vet) I spoke to Donna C. from Tenn. and she was very helpful and was able to see what Fetch actually received yesterday (3/17/26 11:07am) my fax of my documentation. She verified that everything was received and all documentation is there. She told me that all I need to do is wait for all to be processed now... I thanked her very much for verifying all was received and nothing else was needed and I will now wait for processing. Thank you for live agents to verify and confirm about receiving and verifying documentation.
Insurer: Fetch
By: Lori
I would NEVER recommend Embrace Pet…
I would NEVER recommend Embrace Pet Insurance. I had a policy and paid premiums for 24 months before submitting my first claim. They waited till first claim to do ANY checks and disclose any “pre-existing” conditions they refuse to cover. How about operating with integrity and doing this right upfront? They will hide behind legal disclaimers saying it was “optional” but who wouldn’t want to know what’s excluded from day 1? NOT after paying 24 months of premiums that they won’t return. Imagine if health or life insurance worked that way??? Pay your premiums and when you get sick we will inform you this was a pre/existing condition with zero coverage…. This is completely shady!
Insurer: Embrace
By: Shaun Wheeler
Healthy Paws is a great insurance…
Healthy Paws is a great insurance program for your pets. I’ve only had good experiences with claims. If you love your pet like I love my Tatiana, then they are in the best of hands with Healthy Paws.
Insurer: Healthy Paws
By: Frances Darakjian