Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Excellent customer service
Eileen (sp?) took excellent care of me answering all my questions completely and competently. Very pleasant young lady and I would consider her an asset to your company…if you don’t already!
Insurer: Fetch
By: Judy Beard
Great communication and response time
Great communication and response time
Insurer: MetLife
By: Gustavo Rodriguez
Delaney was amazing and showed Kindness…
Delaney was amazing and showed Kindness and Compassion when I explained why I was late with a payment. Card Compromised Family Emergency that needed my full attention...all better now. We updated my info. She was so friendly and easy to talk to. Delaney is Amazing and very much appreciated by me. THANK YOU DELANEY
Insurer: Prudent Pet
By: Shannon McDougall
Phone and internet assistance worked…
Phone and internet assistance worked great together, it complimented each other and made my decision easier and confident.
Insurer: MetLife
By: Francisco Rodriguez
Claim process
Speed of claim reconciliation has been amazing. The ease of submitting our claim was straightforward. When dealing with a dog who is sick, this makes all the difference to a worried family.
Insurer: Pumpkin
By: Barry
Do Not Trust!!!
I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!
Insurer: Pets Best
By: Sarah
Always nice and helpful
Always nice and helpful Quick turn around.
Insurer: Pumpkin
By: Diana Robbins
felt rushed and a bit uncomfortable…
felt rushed and a bit uncomfortable with asking many questions as the rep knew I was calling around to other insurance company for coverage. I am in sales myself and I do not think the rep did a good job of providing great service. The only reason I am with you all as a provider is because I get a discount with my job.
Insurer: Nationwide
By: JATHIA