Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Bad communications and delays with no explanation
We got insurance for our dog. She had some teeth that needed to be removed. The communication with the company has been slow and sometimes non-responsive. When I asked a question about what other documents they needed to complete the claim they never responded, then I got an email saying they were closing the case because I didn't give them all the documents. When I asked why they never responded to my email asking for clarification, they apologised but didn't respond to my question about how to best communicatie with them. After resending all the correct documents, they said it would be processed in 3-5 days. It's now been over a month with no response.
Insurer: Prudent Pet
By: Katie
Long time happy customer
Long time happy customer My cavalier has been covered by Embrace since puppyhood. He's now 12 years and it's been quite the ride: he's a wonderful dog with lots of medical problems over the years. I've been very happy with the coverage Embrace has provided for his emergency care.
Insurer: Embrace
By: Sharon C
Embrace makes it so easy
Embrace makes it so easy. I will always use Embrace for all my pets. Rarely are there any rejections. We live in a very rural place my dog is always getting hurt. So we embrace Embrace pet insurance. Thanks for your love.
Insurer: Embrace
By: Rancho Santa Fe
Heathypaws has a great company ABSOLUTLY !!
Heathypaws has a great company. They are responsive and caring. Easy to work with.
Insurer: Healthy Paws
By: William Moretti
Fabulous customer support
Fabulous customer support! Great coverage. Our 14 yr oldGoldenDoodle should have worked for Maxwell Smart or Deputy Dog. Her nose will lead her everywhere which has landed her in the ER too many times. Healthy Paws was there to keep our peace of mind and out of financial debt! Have recommended them several times and will continue to do so. I thank them for making healthcare affordable and giving my dog 14 amazing years!
Insurer: Healthy Paws
By: heischindlaol.com
Easy and trustworthy
The process to fill a claim is easy and responses are quick, clear and succinct. Reimbursement allowances are sensical and they seem to care about getting the reimbursement processed as soon as possible.
Insurer: Healthy Paws
By: Denisse Meza
Healthy Paws is incredible!
Healthy Paws has never failed us during our 10+ years of coverage for our pitty. The pricing and coverage choice are reasonable, the process submitting claims is simple and the quick payout is extraordinary!
Insurer: Healthy Paws
By: Lisa
Aileen
I worked with Aileen and she was very helpful and answered all my questions. Her Customer Service was great
Insurer: Fetch
By: Janet
Peace of mind!
The website is very easy to use, and claims are processed quickly! It allows me to focus completely on my pet and her health needs and not have finances be my first concern.
Insurer: Pumpkin
By: KH