Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have been using Fetch since I adopted…
I have been using Fetch since I adopted my deaf puppy eight months ago, and they are simply wonderful so far has been smooth and submitting claims and very prompt in providing updates. This is a step up from what I’ve had in the past using other pet insurance companies.
Insurer: Fetch
By: Bonnie
Highly dissatisfied
Highly dissatisfied. I called to cancel and they still took the payment and overdraft my account. I called in enough time to stop the payment. Poor service.
Insurer: Nationwide
By: customer
Satisfied Dog Owner
Friendly agents that responded to my every need with a courteous and knowledgeable demeanor. The 24 hour vet Q & A is a wonderful addition to the plan that I have utilized several times. In comparing Prudent Pet to other plans I found their premiums to be better than the heavily advertised plans scene in my searches, I have had their insurance every year since my dog was 2 months old and have changed the policies parameters in each of those 3 years. It was a very simple process.
Super easy to file my own claims
Super easy to file my own claims. It takes less then two mins. Always awesome help over the phone.
Insurer: MetLife
By: Heather C
Because I received a lot of help and a excellent costumer service.
Because I received a lot of help and excellent customer service. The person who helped me, Angelica, was very kind and very patient.
Insurer: Nationwide
By: customer
Chad was great
Chad was great! Very detailed and informative!
Insurer: Nationwide
By: Kristin
Great Representative
Had a great representative with Jon. He was very friendly and easy to work with and had all of the information I needed.
Insurer: Nationwide
By: Jill
Fixed mistake
They did not reimburse me the proper amount when I first filed a claim, but once I called customer service, they acknowledged the mistake right away and processed the claim again.
Insurer: MetLife
By: customer
Jon did a great job
Jon did a great job
Insurer: Nationwide
By: Sara Nuzbach
Our dog has the best health insurance in the family
HealthyPaws Insurance is very straightforward and clear about what it covers. When claims are submitted they are dealt with and paid back incredibly quickly and easily. Our dog has better health insurance than his humans.
Insurer: Healthy Paws
By: A.D.N.