Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great pet insurance
Pumpkin made submission and reimbursement easy. They have supported our elderly kitty for urgent care as well as recent set of sophisticated diagnostics to identify root cause of a medical issue.
Insurer: Pumpkin
By: Max
A good experience
A good experience and great communication
Insurer: Spot
By: Rahat Islam
Unfair Claim
Took my dog to the vet due to bleeding in teeth, not eating properly and bad breath. Pets best said anything dental is immediately deemed "Wellness" and declined my claim. I will be canceling my ins with them.
Embrace Pet Insurance is the best…
Embrace Pet Insurance is the best insurance available. Their policies are comprehensive, you can tailor your plan to fit your budget and they expedite your invoices in a timely manner. Their customer service is second to none.
Insurer: Embrace
By: Jeanette Villegas
Was concerned over a growth on my dogs…
Was concerned over a growth on my dogs leg. My vet decided to cryo freeze to remove. It went well sent my claim in and it was paid in reasonable time. Return to the vet for rechecked and she needed antibiotics . Very pleased with getting the claim done in a short waiting time. E
Insurer: MetLife
By: Bonnie Wood
Terrible business, waste of money
I was sold an insurance plan for my pets based on lies (was told dental cleaning was included but they denied my claim and they didnt mention the dog coverage was less than cats' and that there was a $300 deductible) and then when I tried to cancel they wouldn't give me even a partial refund of the payment they JUST took out the day before (on a sunday). You have to call to cancel during business hours only. Garbage insurance, save your money and invest it instead, way smarter!
Insurer: Fetch Canada
By: Jessica
Easy to get a quote and get insurance…
Easy to get a quote and get insurance right away! The reimbursement is quick as well as any responses. Very happy with this insurance for my pets
Insurer: MetLife
By: Colleen Marraccini
I really like MetLife!
I really like MetLife!! They pay my claims quickly and I have only had good experiences with Metlife.
Insurer: MetLife
By: Morris
Easy and Fast!
My claim was very quick and easy to submit and I received the respond within a day along with the amount that would be covered. I was happy with the ease of the process as well as the coverage.
Insurer: Healthy Paws
By: Wally
Peace of mind.
Metlife pet insurance has given me such peace of mind with my boy.. trusting that Metlife has us covered allows me to love all my little moments with him even more. I have had such wonderful interactions every time I have called, the reimbursment is quick and easy, and they have covered all of my expenses with him no question. I am grateful, and he is healthy, and we are so happy.
Insurer: MetLife
By: Ludo's Mom