Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy Process When It Needs to Be
Having a sick pet is bad, but a complicated claims filing process makes it worse. This is NOT the case with Pets Best. The process was simple...answer a few questions and download supporting documents. They keep you informed during the approval process and send a detailed email when the claim is completed. I am a huge advocate for pet insurance, and highly recommend Pets Best.
I found the sign up process simple
I found the sign up process simple, and easy. Everything was laid out very well the website answered all my questions
Insurer: MetLife
By: Joyce Cirillo-Whitlock
My first claim and with when smoothly
My first claim and with when smoothly . Easy to file claim and process prompt. Would recommend
Insurer: Spot
By: Donna Placker
Ear Tumor Treatment Experience with Pets Best Insurance
I can't say enough good things about Pets Best and the support they provided during one of the most stressful times of my dog's life. When my dog was diagnosed with an ear tumor and needed radiation treatment, I was overwhelmed—emotionally and financially. Pets Best made the entire experience so much easier. Their claims process was incredibly straightforward, and they covered the treatment exactly as outlined in my policy. There were no surprises, no confusing fine print, and no delays. I highly recommend Pets Best to any pet owner looking for trustworthy, stress‑free insurance. They were truly a lifeline during a very difficult time.
Insurer: Pets Best
By: Talina
I've not been contacted about Noodle's…
I've not been contacted about Noodle's acceptance....it's going on 2 weeks.
Insurer: Nationwide
By: customer
Hello-
Hello- Amanda H. was so informative and pleasant. She helped me set up the fetch app and helped me with how to order my pets prescriptions with fetch. She is definitely a great asset to your company. Susan Timochenko
Insurer: Fetch
By: Susan Timochenko
Quick decision on claim and payment
Quick decision on claim and payment
Insurer: MetLife
By: Robert Dinges
Caring and Friendly Staff
The most caring and sympathetic staff. I lost my precious pug and everyone from the customer care team to the underwriter had kind things to say to comfort me. We made the right decision to switch to Embrace for pet insurance.
Insurer: Embrace
By: Tracy Ekoh