Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance
By far, the most worth it decision made. Easy claim submission and reimbursement. Even representatives on phone are kind, empathetic and knowledgeable. Highly recommended
Insurer: MetLife
By: Nicole
Excellent
Customer service is great and responds fast.
Insurer: MetLife
By: customer
Prudent Pet New Customer
Brandi at customer service was amazing and very informative.
Insurer: Prudent Pet
By: Evan Seiden
Worst experience
Beware, if anything happens to your pet the insurance company just keeps asking for more information. They denied the whole claim and I feel so cheated. The rep was rude, they won't repoen claims. They won't let you talk to anyone. They won't help in any way. The EOB just says information needed. I'm beyond upset about the service they provide. It's the worst experience I've ever had.
Worth it!
MetLife has been very responsive and quick to respond to any claims in a very timely manner. In most cases I've had a reimbursement within a week. It's super easy to file a claim and I've had no issues with being denied coverage on something that is meant to be covered.
Insurer: MetLife
By: customer
MetLife Pet Insurance Offers Reliable Service and Transparent Policies
MetLife Pet Insurance provides an exceptional experience through their highly responsive support team and efficient claims processing. They stand out by setting clear expectations and offering transparent information about policy coverage, ensuring you always understand your benefits. Their ability to clear claims quickly and communicate effectively makes them a reliable choice for managing your pet’s healthcare needs.
Insurer: MetLife
By: Rav
Fetch is the best
Customer service lady was very very nice and answered all my questions to my satisfaction. I will gladly talk to her again.
Insurer: Fetch
By: Lucinda Baylor
I couldn’t be more happier to have…
I couldn’t be more happier to have Trupanion when it comes in those times at the vet!!!!
Insurer: Trupanion
By: Denise
“Pre-Existing Condition Applied Without Diagnostic Confirmation”
I am extremely disappointed with my experience with Trupanion after being a paying customer for four years. My dog, recently required dental surgery. The claim was denied based on a veterinary note from approximately four years ago that mentioned signs of periodontal disease. At that time, there was no comprehensive dental exam performed—no dental X-rays and no periodontal probing under general anesthesia—so there was no way to confirm a diagnosis. After the initial denial, I spoke directly with a Trupanion manager, who told me that if the veterinarian could confirm that what Beebop had four years ago was not related to his current condition, and provided a supporting letter after the final bill, Trupanion would pay for the surgery. I followed those instructions exactly. The veterinarian provided a letter clearly stating that, in their professional opinion,(which this letter was complete ignored) it could not be confidently stated that periodontal disease was a pre-existing condition, especially given the lack of proper diagnostics at that time. Despite this, the appeal was denied again. I find it very frustrating that after years of paying premiums on time, following every instruction given by Trupanion management, and providing professional veterinary documentation, the claim was still refused. This experience has caused significant stress at an already difficult time when my focus should have been on my dog’s health. Based on this experience, I no longer feel confident that this insurance provides the support it promises when it is actually needed.“Failing resolution, I am prepared to pursue this matter through the appropriate court, including Small Claims Court, as permitted under Canadian law.”
Insurer: Trupanion Canada
By: Gustavo Quiroga
Trupanion has been great
Trupanion has been great! They are quick to process claims and have answered all of my questions/concerns.
Insurer: Trupanion
By: Vicky