Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Communicating claim issues
When I first submitted my claim the image apparently wasn't clear enough but I was never contacted. I had to reach out because I wasn't seeing it in the claims. It would be helpful to let people know if there is a problem especially since it's submit it and forget until we hear from you.
Insurer: MetLife
By: customer
Awful
Awful. Do not waste your money. Pets best will reclassify your claims under vague categories that do not match what the pet was seen for just so they can argue pre-existing conditions. My veterinarian wrote them a letter supporting my claim appeal, stating he was not seen for any pre-existing condition. They ignored the letter and denied it again. Their phhone lines will leave you on hold for 45 plus minutes and their complaint form is a joke.
Insurer: Pets Best
By: Dylan Moore
kind staff
Kind and accommudating staff..offer a fair and lower rate compare to other insurance
Insurer: Sonnet
By: Joan Sebastian
The person that waited on me was…
The person that waited on me was excellent and helped me when I didn’t understand some things so it was a great experience
Insurer: Nationwide
By: Martha
My Very 1st Claim Experience
My pet’s particular issue was covered under my plan and processing direct between my vet and Trupanion was seamless !
Insurer: Trupanion
By: Jeff
The claim process was easy
The claim process was easy, and was taken care of quickly.
Insurer: Fetch
By: Celia
MetLife Pet makes it easy for me to
MetLife Pet makes it easy for me to understand. The call center people are friendly with good manners.
Insurer: MetLife
By: John
The claims are paid promptly the people…
The claims are paid promptly the people are friendly and knowledgeable.
Insurer: MetLife
By: customer
Fantastic Team
Fantastic Team The MetLife Pet team is the best anywhere. They explained everything thoroughly and took care of everything including getting the correct documentation from both the VET and Surgeon. When I called to ask a question the representative told me not to worry, their job was to make sure the claim got paid. Unbelievable but true. Because of MetLife Pet and a great team of doctors, Lola was able to have her surgery and will be with us for a long time! Can't thank you enough!
Insurer: MetLife
By: Tom P.
Aileen was amazing
Aileen was amazing. She explained the whole policy of fetch clearly and very easy to understand she was very kind. I am very helpful.Thank you so much
Insurer: Fetch Canada
By: Guiseppe