Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Quassistance
Quassistance. & easy claim asssistance.
Insurer: MetLife
By: customer
Easy submission process for insurance…
Easy submission process for insurance claim and quick turnaround to receive pay out.
Insurer: MetLife
By: customer
My experience with MetLife Pet has been mixed…
My experience with MetLife Pet has been inconsistent. When I first signed up, I had one policy for both of my dogs, but when I added a new dog to the household, I was told that was no longer allowed, so now I must have two separate policies. And the policy I have for my first dog was no longer offered, so they are different in scope and coverage, which is sometimes confusing. I also was told that my new dog had a "pre-existing condition" even though I signed her up as a 9-week-old puppy, because when she was diagnosed with a skin infection at 4 or 5 months old, there was a reference to itchiness in her files, which was classified as allergies. That was unexpected and annoying. Finally, sometimes I get reimbursed for claims quickly, within the time frame quoted in the policy. Other times, it takes longer and I have had to email and/or call and/or chat with someone to ask for an update, and I'm usually told that it's because they are waiting on SOAP notes, then the timeframe starts over. When I have provided SOAP notes, I have been told that it's processing and may take a little longer. Then, suddenly, a reimbursement notification will come along out of the blue. All of that said, most of the things I expect to be covered are covered. But one of my policies for my dogs has jumped in price to over $200 per month, and my younger dog is nearing $90/month, so I may have to look elsewhere to see what kind of options are available to me. I don't dislike MetLife Pet, but for what it costs, I'm not sure if it's worth it
Insurer: MetLife
By: Erin Sullivan
I’ve had an amazing experience with…
I’ve had an amazing experience with MetLife pet insurance and they are so genuine and caring. Will continue to use them in the future for all my fur babies!
Insurer: MetLife
By: customer
I am really happy that I signed up for…
I am really happy that I signed up for this insurance for my dog and cat. It is so easy to submit claims and the customer service reps are always very helpful.
Insurer: MetLife
By: Meegan G
The app is not user friendly and I…
The app is not user friendly and I frequently receive the dog off leash (creative and cute error msg, but not necessarily the best time for jokes when the customer can't complete task). The most inconvenient piece is that I have to call almost every single time to follow up on claim or dispute the denial. Now for some good news, all agents have been extremely helpful in resolving my claims. App, automation and process needs work.
Insurer: MetLife
By: customer
Pumpkin Customer Service was excellent…
Pumpkin Customer Service was excellent and payment was swift.
Insurer: Pumpkin
By: Deborah