Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Convenient billling
Takes the bill from vets office. Very convenient
Insurer: Trupanion
By: Lorene
My representative
My representative, Stephanie, wakes me through the whole process in helping me choose my policy, as I had a lot of questions. She texted me and I replied. She called me to assist in getting the right policy , as I mentioned that the “bone” on the policy screen was continuing to rotate, even after refreshing my screen. She was very personable.
Insurer: Prudent Pet
By: Dr. I
Mostly satisfied and I do recommend.
I have been using Metlife for my 2 dogs for about 2 years. I am generally satisfied with their coverage. One of the problems that I have had is their computer generated emails that my claim has been denied. I end up having to call and have them re-process the claim. This has happened on several occasions and has been my biggest gripe. Use real customer service, NOT the computer. So much is lost in the way of this, and it is so time consuming and aggravating being denied, when I know what claims are covered. Besides that, I would recommend them and it gives me peace of mind to know that most of my claims are reimbursed.
Insurer: MetLife
By: ANTOINETTE Toni Cosmi
Fast and efficient service
Fast and efficient service
Insurer: MetLife
By: Kelley Craig
I give a 4star review
I give a 4star review . Why? 1. I was not able to pay online for the new pet add. 2. I had to call customer service and was able to be connected with the right person from the 3 attempt - only because your phone system has issues - they transferred my request to the person but ivr asked me to complete the survey and the call was dropped. Second attempt - poor phone connection, I could not hear the employee. Third attempt was successful - Nadine Van Ness provided me with great support. I give her 10 star review. 3. You do not have bundle options for 2 or more pets(
Insurer: Fetch Canada
By: Liana Repetynska
MetLife Pet Insurance is Awesome
MetLife Pet Insurance is awesome! They are so quick to pay out the reimbursement as long as you provide the correct required documents (which they outline in great detail in the submission form)! Great pet insurance for our favorite four-legged buddy! And the few times I have had to call customer service they were very professional and quick to find resolution. Highly recommend!
Insurer: MetLife
By: customer
easy to submit claims
easy to submit claims. when assistance was needed, agent was very helpful and resolved issue immediately
Insurer: MetLife
By: customer
MetLife Pet Insurance is Amazing!!!
Easy to use app, quick reimbursement for vet expenses and helpful tips about caring for my pet. Overall wonderful product & experience. Highly recommend MetLife for Pets!!!
Insurer: MetLife
By: Esther Yoon
Extremely disappointed that my policies…
Extremely disappointed that my policies were cancelled due to a credit card change and I didn’t receive a single email warning me. Customer service was not helpful or empathetic towards the situation whatsoever. Now my 11 year old dog who has had health insurance for years can’t be fully covered.
Insurer: Nationwide
By: customer