Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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We count on you!
Trupanion has always made ensuring my dog is taken care of easy. When there is something wrong, I dont question getting him the help he needs because we know Trupanion has him covered. THANK YOU from both myself and Drako!!!
Insurer: Trupanion
By: Stephanie
When you call with questions you get to…
When you call with questions you get to talk to a real person. The website is very easy to navigate and it is easy to submit a claim. They are professional, polite, and friendly. They inform you of what they paid, and what was declined with an explanation.
Insurer: Pumpkin
By: Cynthia Martin
Great experience!
The pre approval process while in the hospital allowed us to get Izzy treatment faster and more affordably. Thank you Trupanion for quite literally saving our cat!
Insurer: Trupanion
By: Laura
Very helpful and nice aswell as patient
Very helpful and nice aswell as patient
Insurer: Nationwide
By: customer
I really appreciate the time the agent…
I really appreciate the time the agent took to review my claim and concerns for insurance. They were clear and concise and very pleasant to talk with. Highly recommend this person to assist with customers, excellent and professional.
Insurer: Fetch
By: Dawn V.
Trupanion keeps their word
Trupanion made a mistake in their review and approval of an estimate provided to them. Their decision was critical in our moving forward to have the treatment. When they realized their mistake they owned it and paid the full claim as the agreed saving us over $2000.
Insurer: Trupanion
By: Rick Richardson
Not a great experience
Not a great experience. 5 yr old gsp female. Very healthy only been to the vet for annuals. Had a small spot on head losing hair, took her in after watching it couple weeks. No mites or mange just prescribed topical ointment. Cost was reasonable $189. Submitted claim to Spot. Ended up just canceling the ins immediately. Spot was horrible, csr very nice on phone but a simple claim (and we weren't expecting much for it) was 2 calls to spot, 2 calls to our vet and a third call to spot to just say. This is enough. A very real inquisition that required 2 full yrs of vet records, provided twice. Imagine a bigger vet bill🙄
Insurer: Spot
By: Jeff Zalabak
Trupanion is so easy to work with
Trupanion is so easy to work with, and they always reimburse us for their portion of the bill extremely quickly!
Insurer: Trupanion
By: Mica
New to Pet Insurance
I haven't had pet insurance before so this is my first experience with PETS BEST for my new dog and I have been very happy with coverage assistance on pet bills and customer service.
Insurer: Pets Best
By: Mary Frey