Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Signing up was clear and simple
Signing up was clear and simple. Plans were clear and straightforward.
Insurer: MetLife
By: Richard Hanzl
Quick response to our filing a claim.
Quick response to our filing a claim.
Insurer: MetLife
By: Candace Miller
The support and care I receivedCare That Truly Makes a Differencewere…
The support and care I received were exceptional. Health is wealth, and Spot Pet truly reinforces that.
Insurer: Spot
By: Alex Dapa
Exactly as we hoped it would be
Very happy with Spot. My kitty began coughing and breathing oddly and we took him to the vet. After further testing he was diagnosed with Asthma. We submitted invoices to Spot and after our deductible everything has been reimbursed at the rate specified, no questions asked and reimbursement sent in less than a week.
Insurer: Spot
By: Dawn U
Christy answered all my questions and…
Christy answered all my questions and made the enrollment process a breeze.
Insurer: Nationwide
By: customer
The Spot Insurance process the (APP)
The Spot Insurance process the (APP) everything was seemless and stress free. I thank the Spot Team for being their when i needed that extra support Thank you Spot Pet Insurance…
Insurer: Spot
By: Timothy Darroch
Ask for Carla!
It was incredibly stressful for me to make a decision of which company and then which choice of plan. Carla was outstanding in how she handled the experience to help me choose what I was really comfortable with. Not to mention fetch appears to have the most inclusive coverage with several added goodies. Carla was most knowledgeable about insurance companies and was very talented in dealing with customers, namely Me!!!
Insurer: Fetch
By: Karen Moore
I love spot
I love spot, my dog has been with them for 2 to 3 years now, they cover vaccines and everything, easy to talk to them, turn around time for the claim is 2-5 days. And my favorite I have a vet who I can text anytime I have questions.
Insurer: Spot
By: Alejandra Tovar