Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Extremely happy with Pets Best
I've been a customer for over a year. Added a 2nd pet this year. Couldn't be happier with the policy, and the claims process.
Review
I have never had any issues when I use Pets Best. I have used them since 2019. I recommend them to my friends
Easy
Super easy to understand. Glad the process took no longer than 15 minutes!
Insurer: MetLife
By: Kevin Roman Patricio
Happy I switched to Pets Best
So happy that I switched to Pets Best!
Carla Steven is very knowledgeable
Carla Steven is very knowledgeable, helpful in any way makes me and my fur babies protected for a better insurance and she's very friendly Thank you Cecilia Miranda
Insurer: Fetch
By: Cecilia Miranda
Matty and Brandi were very nice
Matty and Brandi were very nice, Matty helped me a lot and answered all my concerns she is a sweetheart!
Insurer: Prudent Pet
By: hardegenbrendagmail.com
Clear expectations and quick reimbursement!
They were clear on what was needed from the vets office to finalize the transaction! The reimbursement was quick and easy which I was thankful for since I had never had pet insurance prior.
Insurer: Spot
By: Heather Alizaga
Art was very helpful and informative..
Art was very helpful and very informative when it came to insuring my rabbit. Definitely make the process easy and I’m excited to have my rabbit covered in case of any emergencies. I appreciate him with helping me through the process
Insurer: Nationwide
By: Betty levenson
Quick payment
I met my deductible for a condition and I submitted a claim for over $1k and Trupanion’s (large) portion of the payment was deposited into my bank account less than 24 hours later. This was a huge help because my dog needed more care and tests the next day. Submitting claims is easy and fast. I appreciate that there’s a free text portion that I think saves some back and forth.
Insurer: Trupanion
By: Katie
Great agent who helped us decide which…
Great agent who helped us decide which plan was right for our cat
Insurer: Pumpkin
By: Audrey S