Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Ken was very professional
Ken was very professional, patient in answering my questions and very knowledgeable! Will definitely recommend this insurance to friends and family.
Insurer: Nationwide
By: Patty K
Prudent pet insurance gives you alot for the money is priced alot better than all the others I checked on
Rebecca was very helpfull as to what would be best for my dog and explaimed all the dates of everything very clearly
Insurer: Prudent Pet
By: frankw.wcsgmail.com
Always the best service!
Always the best service! I have had a two pets insured with MetLife and have only had stellar experiences along the way. I highly recommend this for pet insurance as they are premier and highly rated. I can see why!
Insurer: MetLife
By: Karen S. Boston
Quick and easy to sign up!
Rebecca was very pleasant and helpful getting both of my Great Danes set up with coverage.
Insurer: Prudent Pet
By: Jami S.
Fast and efficient email and response…
Fast and efficient email and response to my submission.
Insurer: Spot
By: Sandra Truitt
Help in adding an additional benefit for my second dog
I had specific questions about adding a benefit for my second dog, a puppy, and the customer service representative was helpful in guiding me to make the choice that was right for me.
Insurer: Embrace
By: Susan Smith
Very easy to submit claims
Very easy to submit claims. Health issues with pets can be an emotional experience. It is great to know that SPOT makes it easy on submitting claims.
Insurer: Spot
By: Christianna Flores
Very friendly and informative
Very friendly and informative
Insurer: Nationwide
By: Teresa Green
Customer service is amazing
Customer service is amazing and claims get pay very fast which is important.
Insurer: MetLife
By: Norma Gochez
If Only Human Insurance Was As Good
This company is the best insurance company I have dealt with. If only human insurance was so good. They don't quibble about claims. They pay whatever they are responsible for timely without a battle. Try that with Blue Cross Blue Sheild.
Insurer: Trupanion
By: Chris