Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Very Good
Easy and quick communication made getting money back from my claim seamless.
Insurer: MetLife
By: Zach
Quick and easy
I was pleased at how streamlined and quick the claims process was. I also liked the detailed invoicing following the claim. Overall great experience!
Insurer: Trupanion
By: Parrish
Met Life is an absolute dream to work…
Met Life is an absolute dream to work with and trust. I have had other pet insurance companies in the past, and always have issues with the other guys. I have told fact based information to my vets about how exceptional Met Life is and fast turn around on claims. Now all the staff at the clinics recommended Met Life to other pet parent's.
Insurer: MetLife
By: Dave Reynolds
It's always a pleasure and expeditious…
It's always a pleasure and expeditious experience. This time, I should have been communicated that there is a problem with Zelle and given the opportunity to provide other options to be reimbursed instead of awaiting on a check.
Insurer: MetLife
By: customer
This insurance company is great
This insurance company is great. I never have a problem and they are always prompt with the results or communication of delays
Insurer: Pets Best
By: David Black
Fast return
I was honestly surprised that they accepted my claim in 2 invoices, which had to be done that way re: surgery, (dental). I sent it in with the Dr. notes and within 24 hrs received an email claim was accepted with the amount they would pay and within 24-48 hrs it was in my account. I had both bills myself. My only concern is, now that I've put a claim in, I'm m sure my pets monthly payment will Increase drastically on her birthday
Insurer: Trupanion
By: Mary Augustine
very easy to file claim
very easy to file vet information and quick response from Fetch.. I would only request you consider more coverage for wellness care
Insurer: Fetch
By: Marilyn K
Quick response and easy to understand
Quick response and easy to understand
Insurer: Pumpkin
By: Elizabeth
The claim was processed quickly and it…
The claim was processed quickly and it went smoothly. I was very pleased with how the process went
Insurer: Fetch
By: Teresa