Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Your mistake adds work to ME the…
Your mistake adds work to ME the customer!!! Metlife overpaid on the reimbursement. I called in to report this and now......do to YOUR mistake I am having to play admin on your mistake. I called in and reported the mistake and was needing to see how I am go about returning the over reimbursement. Rather than it being that simple I was told to look out for an email in the next 5-10 business days (NEVER GOT ONE). I called back to inquire about the email then I was told I would be getting a letter in the mail with how to go about returning the reimbursement.....STILL NOTHING!! WHICH ONE IS IT REALLY!!!! This is going on two weeks of every day looking for an email and/or mail and nothing. MORE work added to my day do to YOUR MISTAKE. I am beyond disappointed with Metlife. If it were not for my dogs health issue where i don't want to interrupt my coverage i would gladly move in another direction. Each day waiting for something (email, mail....checking everyday) and knowing that when I finally get the instruction on how to send back the additional reimbursement it would be that much more i would have to do on top of all i have going on at the moment. I have not proof read this message for grammer mistakes.... quite frankly i don't care. I just wanted to make sure i could say all i needed to say knowing you will get the point or maybe not. END POINT......if you mess up and we (the customer) inform you of this and allow your company to not waste/lose money with honesty don't make it so that the customer is wasting their time on admin work YOU all are getting paid to do.
Insurer: MetLife
By: Alfredo
Peace of Mind
I have been with Pets Best for over 15 years, and I couldn’t be happier with their service. They have consistently been reliable, professional, and prompt in processing claims. When you’re dealing with a sick or injured pet, the last thing you want is stress or delays, and Pets Best has always come through. It’s comforting to know they’re there when you need them most. I highly recommend Pets Best to any pet owner looking for dependable insurance.
Pets Best seems to be going downhill
I've been a Pets Best customer since 2014. In general, the coverage and claim servicing was decent. The past year has been nothing but a hassle to submit a claim, check status or even sign into the online portal. They don't seem to be able to get a handle on the technical issues. Which means the only way to speak to someone is to wait on hold for 45 minutes. Multiple emails go unanswered. And this terrible service after my premium was increased to 50% of the annual max. What happened to your company?! I say this as someone that has worked in the insurance industry since 2000, with claims handling experience.
Pets Best sucks
Awful experience. It took over 6 weeks just to tell me my clam was denied. In the meantime, the kept sending me automated messages apologizing for the delay. If my claim wasn’t covered, why the delay? I inquired many times and never got a response. Totally useless company.
2nd claim filed.
L the claim process is easy breezy on the app. Iff you have a bank account attached to the app, they will directly reimburse you by auto payment within 3 to 5 business days. They’ve been the best!!!
The Customer Service
The Customer Service
Insurer: Nationwide
By: Ms Cat Perkins
Incompetent insurance agency
Incompetent insurance agency. I swear people don’t know how to read and they don’t listen to you.
Insurer: MetLife
By: customer
I was worried about my baby parakeet…
I was worried about my baby parakeet and the representative help me to get the health insurance that I need
Insurer: Nationwide
By: Extension
Helpful and easy to sign up
Yaz my agent explained the plan and helped me chose the correct one for my rabbit.
Insurer: Nationwide
By: Debbie
Avoid
I paid premiums to Nationwide Pet Insurance for eight years straight. No missed payments, no claims abuse, nothing. Then my credit card expired and the payments stopped. Instead of contacting me by email, phone, or any modern method, Nationwide claims they sent snail mail. I never received it — and yes, there was a move involved, which makes their reliance on physical mail even more absurd. Now the punchline: because of this technical lapse, my pet is suddenly “too old” to qualify for illness coverage, and Nationwide refuses to reinstate the policy, even after I offered to pay all missed premiums in full. So after nearly a decade of loyalty and thousands of dollars in premiums, Nationwide’s position is basically: “Thanks for the money, but one administrative hiccup and you’re out forever.” To make it worse, I have another pet still insured with Nationwide — on a different payment method — and that policy remains active. The only difference between my two pets is a billing technicality. That tells you everything about how this company operates. This is not insurance. This is a trapdoor business model: happily take your money for years, then use a paperwork technicality to permanently drop coverage right when your pet is most likely to need it. I’ll be canceling my remaining policy and taking my business elsewhere. If you’re considering Nationwide, understand this clearly: your coverage is only as real as their willingness to keep you enrolled, and they have zero interest in doing that once your pet becomes higher risk. Eight years of premiums bought me nothing but a lesson. Avoid this company.
Insurer: Nationwide
By: Cam