Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Thankful storm is covered
Very pleasant when Amanda answered the phone, engaged in conversation and made me feel comfortable with any questions I may have had , explained everything, made me feel comfortable and confident in the pet insurance I was getting for storm, did not push me into making rash decisions, very much appreciated her wisdom, thanks Amanda Mello
Insurer: Fetch Canada
By: Ls
My claim hasn’t been paid because you…
My claim hasn’t been paid because you need more information from the veterinarian however, my old insurance would accept the doctors invoice and reimburse me accordingly. I don’t know if the veterinarian will reply to your inquiry for additional information.
Insurer: Pumpkin
By: Alicia
Pumpkin Pet Insurance is reliable
Pumpkin Pet Insurance is reliable, quick and really care about our dogs. Thank you.
Insurer: Pumpkin
By: Kathy Lessard Barnhill
Spot is a great choice all the way around!
Spot has been a great insurance for our dog Hux, a Britany. This is the first time we have gotten pet insurance for our pets, but being a veterinarian for over 25 yrs, I’ve dealt with just about every pet insurance out there and I can tell you, none are as easy as spot. The app is great, easy to submit things, they are clear in providing a detailed explanation of what was covered and how much. They are quick to reimburse and customer service is friendly and responsive. Great job Spot!
Insurer: Spot
By: JR
Very friendly explained the policy and…
Very friendly explained the policy and I am just waiting for my paperwork that is being mailed.
Insurer: Nationwide
By: trish
I sent my paid receipt and my soap…
I sent my paid receipt and my soap notes! I was paid right away for my dog's ear infection! My thanks to MetLife Pet Insurance for their quick response!
Insurer: MetLife
By: customer
So many problems since the company was bought out
Charged two times this month for premiums. Customer service is impossible to contact, with wait times > 1 hour if you can get through, and expect to get cut off a number of times. In the past 6-12 months, they have stopped paying the exact same claims that had been paid. I am truly beyond frustrated with what has become of a good pet insurance company.
Insurer: Pets Best
By: D P
I would not recommend this insurance…
I would not recommend this insurance company to anyone. For them, it’s purely a business. They don’t care about your situation and show no compassion if something happens to your pet.
Insurer: Fetch
By: Guyana
Spot Pet insurance is great!
Spot Pet insurance has been very easy to work with. We have submitted and received claims quickly. I would highly recommend.
Insurer: Spot
By: Karen