Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They are kind considerate
They are kind considerate, happy to help out anyway they can. Glad we chose them for our pets
Insurer: Embrace
By: william whitney
Multiple plans of mine were cancelled…
Multiple plans of mine were cancelled without my consent by mistake causing me to have to create new plans and go through a new waiting period for accident and illness coverage that should not have needed to happen.
Insurer: MetLife
By: Hailley Johnson
The process is so easy that my 18 year…
The process is so easy that my 18 year old daughter was able to do the claims. Spot came through right when we needed them. Our dog has made a full recovery and is back on track to living a healthy life.
Insurer: Spot
By: Richard Rodriguez
Don’t use their pharmacy
Don’t use their pharmacy, you’ll never get your delivery or a helpful solution.
Insurer: Fetch
By: Sherri Malkinson
They take forever to answer the phone
They take forever to answer the phone. They don't pay out on claims. Cancelled my policy and got a much better rate with better coverage elsewhere.
Insurer: Pets Best
By: Tracy Turner
Always ready to help when I call and my…
Always ready to help when I call and my questions are always answered. Very friendly and great customer service.
Insurer: Trupanion
By: Robin
Carly is really awesome and explained…
Carly is really awesome and explained everything very thoroughly
Insurer: Fetch Canada
By: logically-illogical
Super customer service.
Super customer service.
Insurer: Spot
By: Edith Girardi. Worth it
I think they're 'SPOT' on
I think they're 'SPOT' on. They're total professionals that look at your 'CLAIMS' and process it in a manner that's understandable.
Insurer: Spot
By: Customer Ki Hoon Hong