Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have paid annually $1000 in premiums…
I have paid annually $1000 in premiums for a healthy 3 yo dog who rarely seeks care, yet when she did go, they denied the claim which was less than one years worth of premiums. Then they auto renew despite not accepting an offer of replacement coverage notice, so be careful giving them your credit card. Dog insurance is optional luxury, so I decided to self insure. This used to be a good carrier. Now, I am ending my relationship with this toxic entity. They don't know which customers to keep.
Insurer: Nationwide
By: customer
Spot Pet Ins. Great coverage - 80%/$5K
Spot Pet Insurance that we enrolled in as of April 2025 with coverage for our two Chihuahua's has been great ! Their Claims Service Dept. has been very responsive & quick to act on our multiple claims for our pet from (meds to major surgery). Their several requests for additional medical records on our pet was handled quickly. The autopay for monthly premiums is great! Claims submission & reimbursement via direct deposit has been Excellent ( 7-10 days) Very satisfied with insurance at present!
Insurer: Spot
By: Ed Bryce
Submitting an appeal.
While I was looking for pet insurance, our puppy had a bad episode of vomiting & diarrhea. He had giardia. 2 months after I got the insurance he was brought in again for the same symptoms. This time it was pancreatitis. For sure I thought the insurance would reimburse me but it was denied because it was seen as a pre-existing condition. I called metlife & spoke with Rose, explained our story & she assisted me in appealing our claim. She was very informative & detailed in getting it done. I sent in the appeal form with a health statement stating that these episodes were not related & a new diagnosis. Within a week I was reimbursed. The prescription food that our dog needs is also covered by the insurance now. Submitting a claim is very easy. Although submitting accurate documents are important so that the insurance can understand the difference in each claim. I'm glad I found this insurance company thru my work. I really appreciated Rose's patience & assistance.
Insurer: MetLife
By: Millie
Trupanion is a great pet insurance
Trupanion is a great pet insurance. They reimbursed me very quickly after my dog’s CCL surgery.
Insurer: Trupanion
By: beverly parrish
The customer service at Spot Insurance
The customer service at Spot Insurance, was helpful and kind to me.
Insurer: Spot
By: Tammi Priggins
I’m so Happy I found EMBRACE
I’m so Happy I found EMBRACE The staff is so helpful and accommodating!’ I received my first refund Super easy in do the contact with our veterinarian was painless!! I am already sharing information to all my Dog loving friends at Embrace!!!
Insurer: Embrace
By: Nancy S
Excellent service for more than a decade
I've been insuring my dogs with Pets Best for a decade or more and they continue to provide excellent service and transparency in explaining their decisions--which have been uniformly accurate. When I got a new puppy a few years ago, the first thing I did when I got home was to enroll him with Pets Best because I was so pleased with how they handled my previous dog's benefits. I highly recommend them.
Insurer: Pets Best
By: Marian Petrides, M.D.
No way to dispute denied claims
Denied every claim based on “preexisting condition”, even when “preexisting condition” had nothing to due with claim. There’s no way to contact anyone at the company actually dispute these denials. They tell you to take it up with your state’s insurance dispute office if you’re not happy. Utterly useless
Insurer: Pets Best
By: Katie