Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Amazing Amanda,
Amanda,,, amazing !!! Super knowledgeable, super friendly, answered all of my questions,, was an absolute pleasure to work with ,, I have been with tru panion for aprox 15 years insuring our 4 dogs with them . Amanda put all of my concerns at ease and I am really looking forward to having fetch as our insurance provider..
Insurer: Fetch Canada
By: Teresa davies
Response to my claim was very slow
Response to my claim was very slow
Insurer: Pets Best
By: Ed
I had a fantastic call with Sarah....
I had a fantastic call with Sarah from Fetch Pet Insurance. She was incredibly knowledgeable and took the time to walk me through everything clearly and thoughtfully. Sarah helped me understand the costs and benefits from every angle, making sure the plan truly fit our needs. What I appreciated most was how she focused not just on pricing, but on the overall safety and protection of our dog, Mocha. I never felt rushed or pressured—just genuinely supported and well-informed. Thanks to her guidance, I feel confident we’re making the right decision for Mocha’s long-term health and peace of mind. Highly recommend working with Sarah!
Insurer: Fetch Canada
By: Sanjay Malhotra
Definitely for your pets medical needs!
Met life has been wonderful! Their claims are easy to file and I get my money back within a few days! This is the company to use for your pets medical needs.
Insurer: MetLife
By: Stacy
Long lead times and c+ coverage …
Claim took a long time and restriction on claim I would call what our insurance covers a c+
Insurer: Pets Best
By: Shell
Never had a problem being reimbursed…
Never had a problem being reimbursed for what my policies cover. Premium is quite expensive and increases every year. But I think it's the same for every insurance company. Easy to fill out claims, but it would be easier if they could be done directly from the vet. It takes longer than I would like to get reimbursement. Almost impossible to talk to a real agent when you call. Doesn't cover Physical therapists who are not working at a vet office.
Insurer: Fetch
By: Caroline Le Bel
FIRST CLASS PET INSURANCE PROVIDER
Very user friendly website, prompt customer service, and very reasonable premiums. Thank you very much, Spot Pet Insurance!!
Insurer: Spot
By: Michael Weisgerber
Every time I call I get great customer…
Every time I call I get great customer service
Insurer: Spot
By: Idenise Guzman