Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,252 total
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The customer service is great.
The customer service is great.ALSO THE PROCESSING OF MY CLAIMS ARE GREAT TOO.
Insurer: MetLife
By: customer
I was told I would receive an email to…
I was told I would receive an email to request payments for claims to be direct deposit instead of mail. I have been promised and told this multiple times but still have not received the email. Please make this process simple. Otherwise, experience is ok.
Insurer: MetLife
By: Lisa Craft
Just honest quick help.
Just honest quick help.
Insurer: MetLife
By: Dan Brewer
Excellent customer service
I found filing a claim was so easy and a fast return
Insurer: MetLife
By: customer
MetLife Pet Insurance is a great product.
I have had MetLife Pet Insurance for 3 plus years. The app is very easy to use. The policy options are great. The claims turn around time is quick and reimbursements are always deposited fast. The only negative I find is the policy price. Seems a little expensive but you also get what you pay for.
Insurer: MetLife
By: Ronald Burke Jr
My experience has been great with MetLife pet insurance
My experience has been great with MetLife Pet Insurance. The app is super easy to use and the claims process is very easy to navigate. Love how quickly things move and reimbursements are quick and hassle free through Zelle.
Insurer: MetLife
By: Smita Barbora
Highly Recommend Met Life
I have used MetLife for several years for our pets. MetLife is quick to respond and very helpful when filing claims The customer representative was so compassionate when we had to cancel one of our policies when our sweet Betty passed away.
Insurer: MetLife
By: Diane Bridge
Quick and easy claims process
Quick and easy claims process with good communication from MetLife
Insurer: MetLife
By: customer
Satified
Met life has covered all my claims without incident. Submitting is easy and customer service is helpful. Payment is quick
Insurer: MetLife
By: Customer