Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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This is the best insurance I have found…
This is the best insurance I have found for my dog Luna. They have been clear and transparent with all of their claims, refunds, and payments. A customer service team have great customer service skills, and have answered all of my questions. I wish I had found this for my other dogs sooner..
Insurer: MetLife
By: Erin Tatum
No direct communication/contact.
No direct communication/contact. Written communications and updates are unclear. Not renewing based on current experience
Insurer: MetLife
By: customer
Our claims have been paid promptly and…
Our claims have been paid promptly and customer service has always been fantastic, very helpful.
Insurer: MetLife
By: Jen P.
I am highly disappointed with the…
I am highly disappointed with the business practises of this insurance. They grossly miss represent the coverages and will not stand behind the mistakes. Even though I have not been able to use my insurance for anything that was clearly stated. I had a refusal of the refund on top of a very rude supervisor named Michelle. Now I get the fun of waiting 5 to 7 business days for a manager to get back to me. Avoid this insurance at all cost. It will only cost you more money at the end of the day and cause you more unnecessary stress if you were depending on this for financial assistance.
Insurer: Trupanion Canada
By: Tim
easy and quick
the claim system is easy and quick, and updates are helpful and timely
Insurer: Fetch
By: Penny Daniels
Extremely positive Embrace experience
Embrace is consistently professional, helpful, and responsive. I absolutely believe their customer service beyond what I expect.
Insurer: Embrace
By: Karen Wasserman
Quick processing of documents
Quick processing of documents, easy to communicate with.
Insurer: Pumpkin
By: Sean
great and easy
Easy and never have had a problem getting coverage
Insurer: Spot
By: Leah Leidy
It was so easy.
It was so easy. I told the vet that I have Trupanion and that was it. The vet was able to do everything from there side and all I had to do was pay them my part.
Insurer: Trupanion
By: Kim