Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Love Trupanion
I love the simplicity of your operation and everyone taking care of my puppies have Trupanion. So making claims is very easy and convenient.
Insurer: Trupanion
By: David Torres
I had Amber to the emergency vet late…
I had Amber to the emergency vet late at night and they put the claim through to Trupanion and Trupanion had someone there and paid the claim before I left the vet. Truly great service.
Insurer: Trupanion
By: Ronnie
I can't log into my account
I can't log into my account. I have called and still the IT dept hasn't fix it. I get "403 Forbidden Microsoft-Azure-Application-Gateway/v2" code. Plus it takes up to 25 days to process claims. If they don't get their act together I'm going somewhere else.
Insurer: Pets Best
By: Joseph Burclaw
Easy enrollment, reasonable rates
It was very easy to enroll through the link in my employer's benefits portal. Nationwide has been very responsive and helpful, and the rates and coverages available were priced reasonably with the employer discount.
Insurer: Nationwide
By: Jamie Ziegler
Really easy and helpful
Really easy and helpful, great coverage and great people!
Insurer: MetLife
By: Caroline Holland
Given two stars instead of just one…
Given two stars instead of just one star. Our newly adopted cat had an upper respiratory infection. Urgent Vet care took care of him and we submitted the claim. Waiting a few days and no response from MetLife Pet Ins. I called them. They had never received my claim. Resubmitted and they received it. Processing took a couple of days and there was missing information. SOAP - what was that? Spell things out for us! Turns out it's his pre adoption record. Sent that in. Processed the claim and notified it was approved. Now I wait for my refund. Crickets. Called them. Supposed to receive another email on how I want my refund. Just send me a check. I shouldn't have to go and create an account and give my banking information to receive my refund. I say beware of getting MetLife Pet Insurance if you have a pet. The amount of monthly payment and the total yearly amount they cover is not worth it. Yes, I'm glad we were given a "free" trial and we used it. But this ordeal we had to go through was not worth it. Just my humble thoughts.
Insurer: MetLife
By: Rudy's Parents
Trupanion was kind and had patience
The vet’s office had no idea how to file a claim- a claim was filed on my behalf using someone’s else and Trupanion was very kind working with the office manager to correct their error. I was extremely bothered that the vet’s office promotes Trupanion but didn’t look out for me and my dog to ensure claims were done right. I had to get a little upset to get them moving- very sad.
Insurer: Trupanion
By: Lou A
Pet associates are always so pleasant…
Pet associates are always so pleasant and helpful every time I call for help with my policy!!! Please stay pleasant and helpful it means a lot!!! Nancy and Pet baby Roxy!!!🐾🐾🐾🐶🐶🐶
Insurer: MetLife
By: customer
The application process was very easy…
The application process was very easy and any questions that I had their response team answered them promptly.
Insurer: Nationwide
By: Ty Watson
Great company to deal with
I have two dog Insurance policies with Met Life Pet Insurance and have been impressed with the speed and efficiency they handle our claims.
Insurer: MetLife
By: customer