Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,252 total
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It took awhile for me to figure out…
It took awhile for me to figure out what was needed to be submitted but now it’s easy and fast. Plus the representatives are caring and helpful.
Insurer: MetLife
By: Barbara Fries
On my first experience with a claim
On my first experience with a claim, MetLife Pet processed it just like they said they would without a hitch. Very smooth couldn’t be happier.
Insurer: MetLife
By: Dave
Very timely reimbursement and good…
Very timely reimbursement and good customer service.
Insurer: MetLife
By: Lavonne
Amanda was the agent who helped me on…
Amanda was the agent who helped me on this most difficult phone call. I had to cancel the policy I had on my Pomeranian who passed away a couple weeks ago. I told her I'd been putting this painful phone call off because of the reality of my closure of losing him. He'd been with me just shy of 15 years. Amanda was very sincerely caring in her responses and understanding of my desire waiting until I could be ready for it. We talked about his life and how important he was/is to me, & she comforted me through that part of the call. But then Amanda & I had a happy continuation of the call. She felt my happiness in adopting my new one as we signed him up for insurance. We had a very nice conversation which started painfully but ended happily. I'm not positive about the date I've put here but it's within a couple days or so; like I said, it was a very painful call for me. Thank you, Amanda, for being such a kind-hearted person. God bless. Katie Adams
Insurer: Fetch
By: Katia
Avoid Figo. Terrible experience with them.
Scam. They'll come up with any reason not to pay a claim. Simple straightforward dog bite and 2 months later still nothing. They'll just close the claim and not bother to contact you. They lie about not receiving emails or documents. They'll try anything to avoid paying just to wear you down. We've had them for 5 years with zero claims, I can't imagine if it were a more serious health issue. Do yourself a favor and avoid Figo.
Insurer: Figo
By: Baker
Very easy to file a claim and the…
Very easy to file a claim and the response was prompt.
Insurer: MetLife
By: Nopmanee Cashel
Customer service is excellent
Customer service is excellent. Very quick response and reps are courteous and very helpful if u have questions.
Insurer: MetLife
By: Patricia Marino
Good customer service and fast processing
MetLife processes claim fast and customer service is good.
Insurer: MetLife
By: Cindy Hainley
Great customer service
Easy to get in touch with for any questions, Refunds don’t take too long.
Insurer: MetLife
By: Susan
The app is so easy to use
The app is so easy to use. I like being notified of where we are at in the process. The EOB is very helpful.
Insurer: MetLife
By: Rebecca