Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,034 total
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Easy to submit and quick response.
Easy to submit and quick response.
Insurer: MetLife
By: Doxie Love
Haven't heads anything back from…
Haven't heads anything back from Nationwide about my pet being approved or denied. Got an email from the Medical Underwriters department saying they needed to gather info from my vet, but haven't heard anything.
Insurer: Nationwide
By: customer
Pets Best has been wonderful
Pets Best has been wonderful! Claim processing and reimbursement is smooth and timely.
Insurer: Pets Best
By: Blg
Excellent customer service and coverage.
Excellent customer service and coverage.
Insurer: MetLife
By: Debbie Lippincott
Easy claim process
The claim process is easy and fast. Payment was issued in less than 48 hours. Love this company!
Insurer: MetLife
By: customer
I am notified when they receive my…
I am notified when they receive my claims, I get an immediate responseas of the status of my claims.I am quite please with the service I have received with met life animal insurance.
Insurer: MetLife
By: Patricia
Communicative and trustworthy
I have found Trupanion a necessity with my dogs. You just never know what will happen in dog parks or on hikes; etc. relief at knowing in an emergency they are there. Great to communicate with and informative throughout process. I swear by them!
Insurer: Trupanion
By: CRV Joe
Great experience and fast to resolve
Great experience and fast to resolve
Insurer: MetLife
By: customer
When my do and I needed your support-…
When my dog and I needed your support- you were there; timely and with no drama. Very Grateful!
Insurer: Trupanion
By: Ann Marie Almeida
Super service et prix merci
Super service et prix merci
Insurer: Sonnet
By: Hélène Rondeau