Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Brandi
Brandi, the representative was very helpful and informative about policies available. She was a pleasure to work with in order to figure out which plan I wanted to purchase for my dog
Insurer: Prudent Pet
By: afutorangmail.com
Making a claim for my pet was easy
Making a claim for my pet was made simple and easy all online with insurance company. Will be receiving reimbursement claim payment by check.
Insurer: Spot
By: Jose
I was interested in adding level 2…
I was interested in adding level 2 medical coverage. I called your information line and was told my request would be referred to the appropriate person and I would receive a callback within 24 hours. I am still waiting. Thank you
Insurer: Nationwide
By: customerLarry Baum.
pet insurance
ive used nationwide insurance for my pets for 9 years support system is easy filing claims are easy and speedy we lost a pet a few weeks ago they wre very sympathetic and reimbursed us for his plan 3 weeks later I enrolled our new puppy the agent lead me through everything so I could understand easily we also went over our other dog i have 2 snd discount is great with 2 dogs we researched other options this time around and nothing came close to nationwide
Insurer: Nationwide
By: shelly tressitte
The responsiveness of the claim
The responsiveness of the claim. It was turned around in just a few days.
Insurer: Spot
By: Matt
Excellent work ethic
Great communication and helped meet my needs understanding my policy for Leo. Thank you !
Insurer: Fetch
By: Michael
So far so good!
While I am new to MetLife pet, I am so far impressed with their claims management. I was a little concerned with some of the reviews I read, however, they have been helpful, professional and prompt in managing the claims as I expected. I am very happy!
Insurer: MetLife
By: Mike
So easy to use
So easy to use. I had to call a representative to ask a question because I was confused, and the person I spoke with was incredibly helpful. It is really easy to submit a claim. The turnaround time is very quick, and I love having the direct deposit option forpayment. Keep up the good work.
Insurer: MetLife
By: customer
Good Pet Insurance
MetLife is great to work with. They are helpful and knowledgeable when I need it.
Insurer: MetLife
By: Jessica Butler