Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best insurance ever is Pet's Best and best vet
Pet's best is the best insurance out there. I love that I can submit my medical records that they contact me through my email and they do direct payment. How their stationed in New York now everything goes extra quick. My vet is not listed but they are wyckoff veterinary hospital.
Insurer: Pets Best
By: Tanya
Pet’s Best Vet insurance
Claims are timely and customer service is great!
Re-submitting claim made easy
"I had a problem where my vet did not submit my pets medical records in time. All of my claims were closed, not denied just closed. I was worried that I would have to resubmit them all over again with the medical records. But your representative was able to have the claims reviewed and she also confirmed that she received the upload that I did with my pets medical records. It was a huge relief. And it only took a few weeks for everything else to get resolved. I'm very thankful for her help and for Pets Best for helping me with my claim 100% satisfied! "
Insurer: Pets Best
By: Rik
Carla was very informative with the…
Carla was very informative with the information that she has given me in regards to pet insurance.
Insurer: Fetch
By: Helen Whittaker
Here to help
Friendly, helpful, and informative. It was my error to begin with and she helped me resolve the situation despite it being about a claim from 6 months ago. I was able to get it processed properly and go towards my pet's deductible.
Insurer: MetLife
By: Bo
Positive experience with Healthy Paws
We have had insurance with Healthy Paws for over 10 years. They have been great with everything. With all insurance it may not seem worth it until you need it. We will always insure our pets.
Insurer: Healthy Paws
By: DJ Katz
She provided great customer service
She was very helpful and she provided great customer service. I really appreciated her help and clarity on the issue I was having.
Insurer: Fetch
By: Dul
The representative I spoke worked with…
The representative I spoke worked with “Manny” was the most profession yet personal representatives I’ve had the honor to work with. He understood my anxiety and helped guide me through the entire pet insurance procedure. I felt that he had my entire pet insurance taken care of. He cares!!!!
Insurer: Nationwide
By: Sharon A Mayes
I'm not particularly enjoying it so 3…
I'm not particularly enjoying it so 3 feels generous... I got this insurance through a rescue, so it's kind of odd I keep getting asked for soap notes from before that because he's only been to this one vet since I've adopted him. I can't provide soap notes from before that, so I'll submit all this stuff (including that vet's soap notes) and I get an email saying "submit soap notes!" well i did submit them for the claims and you know i got this insurance through Retriever Rescue? that part's a bit annoying. I didn't even include the prescription invoices for the meds i had to pay for... there should be an option "is this your first vet visit ever?" as that's the only explanation i can think of for getting asked for soap notes when i already submitted them.
Insurer: MetLife
By: Beth