Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,246 total
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Karley was a breath of fresh air
Karley was a breath of fresh air! Knowledgeable, friendly and very patient! She simplified the process, with her clear answers to my questions, and guided me to the best decision for my dog’s pet insurance. Thank you! Kerry and Janie Rose (my beloved dog) ❤️
Insurer: Fetch Canada
By: Kerry
Easy claims filing
Easy claims filing and I got my funds back pretty quickly.
Insurer: MetLife
By: MissyM
The people I have delt with over the…
The people I have delt with over the phone have been extremely helpful and courteous. My claims have been processed without too much trouble.
Insurer: MetLife
By: Diane
The app is very easy to use
The app is very easy to use. The updates are on point. And the claims are processed fast.
Insurer: MetLife
By: Consumer Name
Great Insurance
My dog was having serious problems with urinating which ultimately required bladder surgery to remove numerous stones. The bill when all was finished was in excess of $3K. I submitted my invoices on Sunday and I had a response from HeathyPaws the next day that they had been received and were beginning processing. By Wednesday of the same week I received my payment. Also included was a complete explanation of how the reimbursement was calculated. I am very pleased with the service they gave me on my claim.
Insurer: Healthy Paws
By: Winnie
Prompt reimbursement
Prompt reimbursement, easy to file claims. Very happy with my pet insurance.
Insurer: MetLife
By: customer
Claim experience is simple and quick!
Claim experience is simple and quick!
Insurer: MetLife
By: customer
Feeling Scammed by Embrace‘s Crooked Wellness Policy
If I could give negative stars, I would. After a simple miscommunication between my husband and me, we realized that neither of us had submitted the receipt for our pet’s tick and flea prevention — something covered under our wellness plan. We pay $225 (split over 12 months) for $250 in annual wellness coverage. Unfortunately, Embrace requires all wellness claims to be submitted within 60 days of the policy renewal date. Because we discovered the mistake after that deadline, Embrace refused reimbursement and kept the $225 we paid. This policy feels intentionally deceptive — a crooked setup designed to profit from policyholders’ honest mistakes. It’s an unreasonable, customer-unfriendly practice that punishes loyalty instead of rewarding it. My advice: stay far away from the Embrace wellness plan. The tiny $25 “benefit” isn’t worth the risk of dealing with such rigid, unforgiving policies built to take advantage of policyholders.
Insurer: Embrace
By: Eryn
Pumpkin pet insurance is the best…
Pumpkin pet insurance is the best around. Claims are easy to file and reimbursements are quickly given. Our 2 year old dauschaund unexpectedly passed away and they were very kind and caring. Not only did they cancel my plan and reimbursement me timely but also sent a nice gift in memory of my fur baby 🐾
Insurer: Pumpkin
By: Jenny Rosengrant
This company is wonderful
This company is wonderful
Insurer: MetLife
By: customer