Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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COMPANY FEELS LIKE THEY'RE SCAMMING YOU.
Awful customer service. They deny your claim. Then you call and they go 'oh that was just an automated denial' It's like no human actually reads your claims. It's just scanned. So if you have them you HAVE to call them. Meanwhile my other dog insured by another company sends us a check immediately.
Healthy Pet - Happy Life
We had another pet insurance company that was horrible. So happy we changed to Pets Best. The claim process is very easy and the response time is swift. I Love this company.
Slow and often unwilling to process claims. Difficult to get help
I recently switched from another insurer. I have found pets best to be very slow and unwilling to process claims. They will close out your claim and not pay it if they do not receive the medical records. It is very difficult to get someone on the phone to help. Other pet insurers will not insist on so much documentation to process claims and are easier to reach by phone and email. Look else where, this is not a well run insurance.
Insurer: Pets Best
By: immediatepark
Representative was knowledgeable about…
Representative was knowledgeable about small dog which I have. Made sure I had the coverage I need.
Insurer: Nationwide
By: Sabrina
Very professional and when the time…
Very professional and when the time came staff really helped me.....I was a complete mess when my 7 year old shitzu was diagnosed with IMHA....thanks to all the staff who helped me the day i called . They treated me with compassion and guided me every step of the way.....true angels.....I don't even want to imagine what if I had no pet insurance!!! Since my Bella has been home I'm a true advocate of Trupanion, I have referred and shared my link with family and friends...
Insurer: Trupanion
By: Gisella
Easy process to submit claims with a…
Easy process to submit claims with a great response time!
Insurer: Fetch
By: Kristina
Wonderful !! Got to get it!!
Everything . MetLife Pet ins is amazing. I would have never thought I could get reimbursed for preventive visits etc for my pet. I am so happy. And they make it easy to submit claims. This is wonderful. I wish I had known about this years ago with my other 3 dogs. My daughter told me about this ins. She has it also. I am telling everyone I know with pets about it
Insurer: MetLife
By: lemon muffin
I have great experience with pumpkin…
I have great experience with pumpkin pet insurance. They help me a lot for my dog insurance. Service is really fast.
Insurer: Pumpkin
By: Hanzala
I’ve had a generally positive…
I’ve had a generally positive experience with Pumpkin Pet Insurance. The coverage options are quite comprehensive, especially for illnesses and preventive care, which gave me peace of mind as a pet owner. The claims process has been fairly straightforward, and reimbursements usually arrive within a reasonable timeframe. What I really appreciate is the transparency in their policies—there aren’t too many hidden surprises, and it’s easy to understand what’s covered and what’s not. Their customer support has also been helpful whenever I had questions. That said, premiums can be a bit on the higher side compared to some competitors, and it would be great if they offered more flexibility in pricing or customization. Overall, I’d recommend Pumpkin Pet Insurance to pet owners looking for reliable coverage and good service, with just a bit of room for improvement on affordability.
Insurer: Pumpkin
By: Ethan Walker