Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Absolutely disgusted it with this…
Absolutely disgusted it with this company. I have paid every single month for both of my dogs for the last five years. I’ve never filed a single claim. I recently called to verify my coverage and to find out if I could reduce my bill because of financial difficulty. At the beginning of the call she verified my address and found that it needed to be updated as soon as she updated my address she told me there was going to be a $50 a month increase to my bill just because of where I lived. They’re already increasing my premium, the annual, which would be an additional $20. So now instead of being able to save money, they’re charging me $70 more a month just because of the update to my address.I called back concerning this because I found it to be really disheartening that a company that I’ve been loyal to and paid my bill on time every month and never used my coverage would not be able to reduce my bill unless I changed my coverage to a plan lower coverage than I was comfortable with. I spoke to three individuals and was escalated to a supervisor trying to reason with them. why a loyal customer could not be helped beyond reducing my coverage. Each time all they told me was, there was nothing they could do but reduce my plan as someone whose family is in the service, which is the only reason why I had to move to a different demographic not because I wanted to live in a more expensive neighborhood or that I could afford to do so this is absolutely disgusting. The only other option I was given was to restart my policy with erasing the last five years of what I’ve paid in my coverages to a new plan could reduce my monthly bill. but it would also take away any coverage for the next six months for all major medical issues. Leaving me completely exposed if anything were to happen to my pet for six months. Why could a new customer just starting their plan Have a more affordable monthly cost than someone who’s been paying for five years? Ultimately, I will never do business with them again I am a part of a multitude of dachshund Mom Facebook groups and I’m very active in the community and I have always recommended Embrace Insurance because of that. Now I will be actively recommending against them if this is how they treat their customers. I’ve also worked in the Dog industry for the last 20 years and recommend them not only to my friends and family, but my clients and now any recommendations that I’ve made, I will backtrack and withhold because of this experience. I hope you seriously read the reviews from this company and find other insurance companies to trust your pets too because the lack of caring and ability to help their customers is absolutely abysmal.
Insurer: Embrace
By: Kathy firsch
Stay Away from this company
Stay Away from this company. They were amazing for the first few years but once my dog became ill, that has changed. Today, Pets Best cancelled my pet's policy. No warning, no contact in advance, just a "dear john" email. I did not request this and would not do so since my dog has become diabetic within the last 18months. Pets Best did not have an issue when she was a healthy dog but since she became ill have been slow to pay and customer service went from excellent to non-existent. BEWARE before you sign up!
Insurer: Pets Best
By: Lynne Wible Bollhoefer
People Committed to the Pet's Best Interests
Amanda worked with me to transfer ownership of Lloyd's policy from our Brooklyn son, moving from apartment to apartment, to us. She patiently walked me through the options presented under the various states; the differentials between our other pet's existing coverage with Fetch. She's a great listener and definitely committed to the pet's best interests. We've been with Fetch for more than 20 years and it's dedicated people like Amanda who make it work so well.
Insurer: Fetch
By: Peter Hillman
Nationwide Pet Insurance for the win!
Kevin Rentch was very informative. Super to talk to and explained everything. Took care of everything, got me signed up without any problems. He gave me his office number in case i had any further questions. overall it was a positive experience.
Insurer: Nationwide
By: Leslie Renee
The process was straightforward and…
The process was straightforward and clear, step by step. It was also fast. Haven't yet received the check, but will probably change method of reimbursement. Before submitting claim, I phoned with questions which were politely and clearly answered. Thank you.
Insurer: Spot
By: Christina Zubach
Everyone I spoke to was very…
Everyone I spoke to was very knowledgeable about the situation and circumstances in adding a new pet to the family and getting him covered by insurance. We have so far been impressed by the coverage and ease of claims with our other pets. It was a no brainer to continue these services. Mrs. Amanda in sales was very personable and answered all my questions to the best of her knowledge.
Insurer: Fetch
By: Nicole Lee
This is our first time having Pet…
This is our first time having Pet insurance for our dog. She adopted Skyla from the Humane Society last July and they recommended it. Skyla had her first dental cleaning in February and needed 6 teeth removed due to lose of bone in the front. I submitted the procedure report and bills to Fetch and they covered $600 of the $1300 bill. We are very happy since we are retired on fixed income. Very happy with response. Linda Henninger
Insurer: Fetch
By: Linda
MetLife is efficient and easy to contact
MetLife is efficient
Insurer: MetLife
By: customer
Trupanion is always there for our dog
Trupanion is always there for our dog! Easy to work with, and quick to pay!
Insurer: Trupanion
By: Diane
MetLife Pet Insurance Claim Review
MetLife’s claim insurance is easy to navigate and takes less than 5 minutes to submit. MetLife is true to their promise of reviewing the claim in 3-5 business days and is very responsive. My claims have always been reviewed and closed within the timeframe promised. Thank you, MetLife!!
Insurer: MetLife
By: Irene Sharp