Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Top Notch Pet Insurer
I’ve been with Healthy paws for many years now and they never let me down. They have quick turnover too. I highly recommend Healthy Paws!!
Insurer: Healthy Paws
By: Phyllis
I'm so glad I selected MetLife for my…
I'm so glad I selected MetLife for my pet insurance. I was with another company with my previous dog, and the claims process was cumbersome and confusing. MetLife makes it easy to file a claim. The process is fast and thorough. I also appreciate the 1st question: "Is your pet okay?" Great company. Customer for life!
Insurer: MetLife
By: AnitaF
Amanda, a great technician
Great technician named Amanda who was pleasant and very knowledgeable about the Fetch Insurance program. She made it easy to determine which program was best for my dog Zena.
Insurer: Fetch Canada
By: Elaine C. Q. Savor
Healthy Paws excellent service
Healthy Paws did an excellent and incredibly fast job processing our recent claim. The whole experience was smooth, stress‑free, and handled with real care. What a relief it is to be able to give our dog the care it needs without worrying about the bills. I would highly recommend Healthy Paws to anyone looking for reliable, responsive pet insurance that truly supports you when it matters most.
Insurer: Healthy Paws
By: Brent Walker
Truthfully the best pet insurance i’ve…
Truthfully the best pet insurance i’ve ever had and at a time when I had gotten to the point where i felt it’s not worth having insurance. They’re very transparent, clear and great with communication. I’d say rather quick with the reimbursement. Also I just lost my baby and I appreciate that they emailed me that they’d be terminating his policy and reimbursing me for the month I paid which he wouldn’t need coverage for. It sounds silly but in my grief even the thought of cancelling a service he was using was a little heartbreaking. 10/10 would recommend
Insurer: Pets Best
By: Allia Narvaez
The customer service representatives…
The customer service representatives are very friendly, understanding, and helpful.
Insurer: MetLife
By: Amanda R.
Aileen was knowledgeable and…
Aileen was knowledgeable and professional. She was friendly and genuine when discussing and recommending the plans
Insurer: Fetch Canada
By: Maria Keblawi El-Zein
Was NOT told there are 2 different…
Was NOT told there are 2 different policies, and went to turn in claim and was then informed, I didn't have that policy after paying on it for a year !!! Make sure you know exactly what you're getting
Insurer: Embrace
By: Mary Cobb
My experience is very great!!
My experience is very great!!! That’s wonderful people’s and helping a lot. Appreciate and recommend the insurance.
Insurer: Nationwide
By: customer