Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Amanda was incredibly helpful and such…
Amanda was incredibly helpful and such a pleasure to speak with. She answered all of my questions thoroughly, and her genuine love for animals and commitment to doing what’s best for them really came through. It was one of the best phone call experiences I’ve had in a long time. Thank you for all your help today—I truly appreciate it. Because of your assistance, I look forward to continuing to insure my pets’ health with Fetch.
Insurer: Fetch
By: Desiree
They are just scammers DO NOT fall for…
They are just scammers DO NOT fall for them , when it comes to paying they don’t stand on their words and make up reasons to don’t pay
Insurer: ASPCA
By: DEVIN FAHIM
Great assistance and customer service…
Great assistance and customer service from Brandi
Insurer: Prudent Pet
By: Brandi Faucheaux
Pumpkin has been a lifesaver for us
Pumpkin has been a lifesaver for us. We’ve needed it through knee surgeries, eye surgeries, and now a terminal osteosarcoma on her skull. They have reimbursed us quickly, often on the day of submitting the invoice. Anytime I had questions, they were there with kindness and made sure I had everything I needed. I highly recommend them. Only thing is that out monthly payment increased substantially over the years but I’m pretty sure that’s insurance as a whole.
Insurer: Pumpkin
By: Carla
Polite and professional representatives.
Polite and professional representatives.
Insurer: Nationwide
By: customer
Very friendly
Very friendly, professional, knowledgeable
Insurer: Nationwide
By: customer
This is a wonderful awesome non scary…
This is a wonderful awesome non scary insurance. I am reimbursing quickly,they explain Everything . I can call Ans speak with someone anytime, they are knowledgeable and can answer questions completely. My dog needed orthopedic surgery, without it he wouldn’t have been able to walk again. The coverage was great, he was able to get the care he needed,the rehab to follow. I have recommended it to people in the vets waiting room, my dog loving family members, strangers on the street. Thank You, you’re better than people insurance!!!! J.Norris
Insurer: Trupanion
By: JNorris
Quick and easy claim process
Claims process is quickly, easy and the communication process with Pumpkin is customer friendly. Made the right choice with pumpkin for my fur baby.
Insurer: Pumpkin
By: Ajrije
I wish my personal insurance was as…
I wish my personal insurance was as easy to deal with as Pumpkin is. I have never had a bad experience in dealing with them. Payment and refund is quick and easy.
Insurer: Pumpkin
By: Wendy
Stephanie was great
Stephanie was great - friendly and got my Policy in place quickly and efficiently.
Insurer: Prudent Pet
By: katonaoutlook.com