Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife Pet Insurance has been great
MetLife Pet Insurance has been great. Got an 8 week old puppy and after we got her found out she was very sick with Guardia and hookworm. Took months, a lot of medication and vet appointments to get her better. The insurance paid us back for our claims within a week! I am very happy I have the coverage.
Insurer: MetLife
By: customer
Problem setting up my account
I had some difficulty getting my account set t set up and had called several times and kept missing the return calls.. Finally I connected with Delaney and we were able to get the account setup along vwith letting me know where to find other important sites I would need . The whole process was completed quickly, efficiently and with humor.
Insurer: Prudent Pet
By: Martha Neil
Met life is very easy to use
Met life is very easy to use. I submitted my claim and it was processed and paid within a few days.
Insurer: MetLife
By: Ann
Long Term Customer
Have been insured by Embrace for 2 different Pets for 11 years. 6 years with Ali all experiences have been excellent.
Insurer: Embrace
By: ed Bednarik
I am so pleased with MetLifePet
I am so pleased with MetLifePet! I feel much more inclined to take my dog to the vet whenever I am concerned about her health. Also, the reimbursement is very comprehensive and comes fairly quickly.
Insurer: MetLife
By: Bonnie G Cohen
Submitting my claims have been great
Submitting my claims have been great. If I have questions I can call and your customer service is wonderful.
Insurer: MetLife
By: Genevieve Aparicio
The app is very efficient and easy to…
The app is very efficient and easy to use. The response is quick.
Insurer: MetLife
By: Lisa A
Always outstanding customer service!
Always outstanding customer service!
Insurer: MetLife
By: Gary Stevens Roberts
Very friendly team
Very friendly team! Loved my interaction with Rebecca! Felt like I had known her for years and she helped me save some money!
Insurer: Prudent Pet
By: Joy Young
Customer service was great they…
Customer service was great they explained everything that you get with the cost of your plan. I haven’t used it yet but will let everyone know how they handle any claims.
Insurer: Prudent Pet
By: Angel review