Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Seems Nice
Haven't used the service yet but the enrollment process was quick and simple. Easy to understand as well.
Insurer: MetLife
By: Beth
Fetch gave me piece of mind
Fetch gave me piece of mind. The whole claim process was easy and allowed me to focus on my puppy. After uploading my bills they reached out to my vet for supporting docs and kept me apprised of status. I'm glad I made the switch to Fetch pet insurance.
Insurer: Fetch
By: Sue
It’s a good thing to have pet insurance…
It’s a good thing to have pet insurance with high vet costs if something goes wrong with their health. It’s confusing what will happen be paid and circumstances but Truepanion has real people to help you.
Insurer: Trupanion
By: Jean
Happy with Fetch
My little 6 lb Yorkie wouldn’t eat for 4 days, took to vets 3 x’s and ended up at the hospital. Per my contract, they paid their share. Very happy with the way it was handled. Thank you Fetch.
Insurer: Fetch
By: Squeeky
Jesus was very pleasant to talk too
Jesus was very pleasant to talk too. Knowledgeable about the product
Insurer: Nationwide
By: customer
Super easy and helpful from start to…
Super easy and helpful from start to finish
Insurer: Pumpkin
By: Emmett
Highly Recommend MetLife Pet Insurance
MetLife Pet Insurance was quick with the review and payment. There was one oversight, but once identified, they were quick to correct the issue. Excellent customer service. Very happy with them and highly recommend them if you have a pet.
Insurer: MetLife
By: Tim Wheeler
Great customer service
Great customer service. We had Nationwide on a prior 4 legged child and loved it. So when we were adopted by our new baby we obviously signed her up with nationwide again.
Insurer: Nationwide
By: Robert