Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I had a very positive experience…
I had a very positive experience submitting an online claim.. The process was simple, straightforward, and easy to complete, with clear instructions every step of the way. The claim was reviewed quickly, and I received my reimbursement in timely fashion. It was reassuring to have such an efficient and hassle free experience.
Insurer: MetLife
By: John B
Good UI and interface
They review correctly the requests. Also, the webpage is very intuitive.
Insurer: Pumpkin
By: Isidora
Customer service Anthony is very…friendly and helpful. Awesome customer service.
Customer service Anthony is very helpful and friendly.
Insurer: MetLife
By: customer
Such an easy process with great options…
Such an easy process with great options for payment. Now I can have peace of mind.
Insurer: MetLife
By: Juanita Dolen
Manny was so helpful and very pleasant.
Manny was so helpful and very pleasant.
Insurer: Nationwide
By: Zeldaustomer
Amanda was wonderful to work with
Amanda was wonderful to work with! The perfect personality for what she does. Upbeat, friendly, interested in both your needs and your pet. Could not have asked for more.
Insurer: Fetch
By: Nancy Cope
I had an excellent experience working Aileen…
I had an excellent experience working with Aileen at Fetch Pet Insurance. From start to finish, she was incredibly knowledgeable, patient, and genuinely caring—not just about the policy details, but about my pets as well. Aileen took the time to clearly explain all my coverage options, breaking everything down in a way that was easy to understand without feeling overwhelming. She answered every question I had (and I had a lot!) with confidence and honesty, making sure I felt completely comfortable with my decision. What really stood out was her responsiveness and attention to detail. She made the entire process smooth and stress-free, and I never felt like just another customer. It’s clear she truly cares about helping pet owners protect their furry family members. If you’re considering pet insurance, I highly recommend asking for Aileen—you’ll be in great hands!
Insurer: Fetch
By: Cathi Weaver
Feedback foe Spot
Very please with the last claim processes after our dog had allergy testing. They reimbursed a good portion which was a huge stress reliever and testing was necessary as our pup is allergic to many things. Have been disappointed however, with reimbursement for other things like preventive. Vets charge almost $60 now for a visit but spot only reimburses $20 so that really "isnt" 80% reimbursement as they claim it to be. Their turn around time on claims is pretty quick, usually within a week so happy there as well
Insurer: Spot
By: Nancy C