Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Emergency Triage Denied as 'Office Visits' – Flawed Appeal Process
I am writing this to warn other pet owners about how Pets Best handles emergency claims. My dog, Maddox, required life-saving emergency care, yet the company denied reimbursement for mandatory 'Emergency Triage' and 'Specialty Transfer' fees. They are misclassifying these critical clinical requirements as elective 'office visits.' I followed their protocols and filed a formal internal appeal, which was denied on March 11, 2026. Despite providing evidence that these were clinical prerequisites for life-saving diagnostics, the appeal was a 'rubber stamp' rejection. Furthermore, my account still has unresolved discrepancies regarding diagnostic shipping fees that have yet to be addressed. It is frustrating to have to fight for coverage that is clearly medically necessary. Very disappointed.
Insurer: Pets Best
By: Lisa
Sour Lemonade
I would not recommend Lemonade insurance. In my estimation they have made everything very difficult in terms of accepting basic claims. Their customer service is good if you like rejection. I feel like I wasted my money with this insurance company.
Insurer: Lemonade
By: Mered
Claims
Easy to use with clear explanations of deductible and reimbursement
Easy process
Ready to file, great communication and quick payment! Thank you, very efficient.
AVOID AT ALL COSTS
If I could sign up with any other provider I would. However, Pers Best decided that, due to a clerical error on the part of the vet, our cats asthma was “pre-existing” because it was diagnosed one day before their arbitrary waiting period - which again was a documented mistake. Let’s best doesn’t care, they see dollar signs and will stick you with every single bill the possibly can. Claim for teeth cleaning with anesthesia? NOPE you didn’t have it done within 13 months. Teeth cleaning within 13 months? NOPE uhh… here’s a new reason we made up. Ive had to report let’s best to the BBB and my states DOI more than once. I genuinely want the worst for their administration.
Insurer: Pets Best
By: Tyler
What needs improvement
I guess I would try to make potential customers understand that most things are not covered - that this insurance is for major illnesses in your pet - and for that you are fabulous!
Insurer: Spot
By: Jackie
Easy Claims Experience
Healthy Paws made the claims process so easy. Filing was a breeze, their response was prompt and their explanation of benefits was easy to understand. Reimbursement was sent super fast.
Insurer: Healthy Paws
By: Joy
Healthy Paws Pet Insurance is easy to…
Healthy Paws Pet Insurance is easy to work with, site easy to navigate.
Insurer: Healthy Paws
By: Lilli Colbasso
Highly recommend! Especially through Costco
We purchased Figo pet insurance using our Costco benefit and highly recommend them. Figo has had our back throughout our dog's life! They are super responsive and always helpful when I have questions regarding our policy! They honor their policies and are usually quick to process our claims. We have been very happy with them :)
Insurer: Figo
By: Morgan