Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet company will try to wiggle out paying a claim even though you send them a receipt and all the info they need. The Reason? : The vet” didn’t respond to requests about Daisy’s medical history. …they tell you there is no need to contact the vet. They will take care of it. I do NOT recommend Pets Best insurance.
25-year customer! Five star company!
The people who work in your customer service department have always been fantastic. I spoke with Nicole this morning and she just continues that trend. She understood what I was saying and she was incredibly helpful. In addition she was really nice and really human. That's the difference between your company and other companies customer service departments that I do business with. We talked about our dogs and a bunch of other stuff while she was helping me. She's a really super nice person and she knows her stuff!
Insurer: Fetch
By: Steve miller
You guys are the best
You guys are the best! Claim service is fast and efficient. I received payment in a matter of days. Thank each of you for your awesome customer service.
Insurer: MetLife
By: Lorena Luther
Clinton was very professional
Clinton was very professional, nice and explained the plan very clearly. He was able to answer all of my questions and concerns. Very knowledgeable.
Insurer: Nationwide
By: Sharon Milonas
So far everyone i have spoken with has…
So far everyone i have spoken with has been incredibly professional and kind
Insurer: Prudent Pet
By: Jason Burns
Stephanie was very knowledgeable on my…
Stephanie was very knowledgeable on my questions. She also followed through with what she told me she would do.
Insurer: Prudent Pet
By: selinahthehttgroup.com
The pet account dashboard is easy to…
The pet account dashboard is easy to navigate and great customer service
Insurer: MetLife
By: customer
Every experience I’ve had with you…
Every experience I’ve had with your Specialists have been above and beyond my expectations! Not only have my queries been answered but have also received great information about the insurance benefits! Thank you for genuinely caring about Buddha and Kenzo and helping me be more informed on how their insurance can be best used for their care!
Insurer: MetLife
By: cdv
I’ve had the insurance for about three…
I’ve had the insurance for about three years. I used to send in my receipts for payment now I do it all online and it’s so much faster and so much easier. Love it.
Insurer: MetLife
By: Charlotte Pagano
Their app makes it very easy to submit…
Their app makes it very easy to submit claims and quickly get reimbursed.
Insurer: MetLife
By: customer