Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great experience with MetLife!
Great experience with MetLife! Such great service and quick reviews and reimbursements.
Insurer: MetLife
By: customer
Thank you from the bottom of my heart!
I want to sincerely thank Embrace for making a very stressful time much more manageable. My dog became extremely ill and had to be hospitalized, and the last thing I needed was a complicated claims process. Thankfully, submitting my claim was quick and easy. Every time I contacted customer service, they were polite, helpful, and took the time to answer all of my questions. My claim was processed and paid promptly, which lifted a huge financial burden off our shoulders and allowed us to focus on what mattered most—helping my dog recover. Thank you Embrace!
Insurer: Embrace
By: blancamazy
Horrible
Horrible. The customer service on the phone is pleasant and helpful. I specifically took screenshots of every steps I did when insuring my dog. Later when I logged in, I see they have changed the DOB and said she is not neutered. When I called, customer service was pleasant and said she has to pass it to another department. I got an email back that they can’t change DOB. Although the difference between what actual Birthday and what they had put on her records was 3 months.
Insurer: Nationwide
By: customer
Speedy Reimbursement
We have filed two claims for surgeries. Healthy Paws reviewed the claims immediately and we received our reimbursements promptly.
Insurer: Healthy Paws
By: Margaret
The communication is great!
The communication is great!
Insurer: MetLife
By: customer
Run...
Pets Best has not paid for a Wellness, Vaccine, Office Visit in over a year! They get you in, delay your claim, and claim all visits are connected to pre-existing conditions. Save your money and look elsewhere!
Insurer: Pets Best
By: Bull Dawg
So glad we've had MetLife Pet Insurance…
So glad we've had MetLife Pet Insurance for a couple of years now. Easy to work with and reasonable. Thank you!
Insurer: MetLife
By: Lola
It was easy to submit and you had a…
It was easy to submit and you had a great response time.
Insurer: Fetch
By: Delilah
best decision we made when we adopted our puppy
We enjoy working with them. very easy to use and make a claim. Our Dog Cam has been covered since his adoption day. He almost ten now and Trupanion has been great helping with his needs.
Insurer: Trupanion
By: JOHN L MAHONEY
I had a wonderful experience with…
I had a wonderful experience with Trupanion. Their customer service was outstanding — professional, friendly, and very easy to communicate with. They made the entire process smooth and stress-free, answering all of my questions clearly and promptly. I truly appreciate their responsiveness and support. Highly recommend!
Insurer: Trupanion
By: Tammy & Darren