Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance – Absolute Life-Saver for Our Family!
We can’t say enough how grateful we felt about Healthy Paws! From the very first claim we filed, they have been nothing short of outstanding. When our sweet dog was diagnosed with concerning lumps in his abdominal area, our vet recommended a full work-up: CT scan, Fine Needle Aspirations, and complete blood panels. I was honestly dreading the cost and the hassle of dealing with insurance during such a stressful time. Healthy Paws made it effortless. We submitted the claims right after the procedures, and the reimbursements came back incredibly fast—every single one was processed without a single question, denial, or delay. They never once gave us any issues, even with multiple procedures in one visit. The money hit our account quickly, which took so much financial stress off our shoulders and let us focus entirely on getting our boy the care he needed. We’ve been with Healthy Paws for a while now, and every single experience has been this smooth and supportive. Their team clearly understands that when your pet is sick, the last thing you want to worry about is paperwork or fighting for coverage. They’ve given us true peace of mind and allowed us to be the best pet parents we can be. If you love your dog or cat as much as we do, do yourself (and your wallet) a huge favor and sign up with Healthy Paws today. You won’t regret it—thank you, Healthy Paws, for being there when it mattered most! 🐾❤️
Insurer: Healthy Paws
By: Leonardo Chang
Easy claims process and relatively…
Easy claims process and relatively quick turn around. No hassle, no fuss and very straightforward.
Insurer: MetLife
By: customer
I am still waiting to see if my…
I am still waiting to see if my application has been approved. They contacted my vet 5 days ago. I applied 10 days ago, so a slow process
Insurer: Nationwide
By: Susan
The agent was professional and helpful
The agent was professional and helpful
Insurer: Nationwide
By: Janet
All my interactions with the Embrace…
All my interactions with the Embrace representatives have been good. I would give it 5 Stars if the company's wellness and routine cap was higher.
Insurer: Embrace
By: Not a satisfied customer
Their response was quick
Their response was quick. I could tell on what process they were on, since I received emails accordingly. Very nice system and got redeemed within a month (after going over deductible amount).
Insurer: Pumpkin
By: Ayako
The response to my claim was timely and…
The response to my claim was timely and efficient.
Insurer: Spot
By: Nancy Cataldo
Spot Pet insurance was useless
Spot Pet insurance was useless. I can’t believe we switched to SPOT from ASPCA insurance, which was always stellar. I will never choose one just because less expensive monthly premium again. SPOT wields that pre-existing condition like a sharp-edged sword. Our dog had pre-existing mammary tumors. She was elderly when we got her and we acknowledged that. She had eight teets and the two lower showed no mammary growth. Over a one-month period one of these lower teets developed a massive rapid swelling that showed as a mammary tumor but our vet noted the swelling was due to infection. She was treated for infection. Over following three weeks she was treated again at emergency and other locations. Edema from same sudden swollen lower teet area caused edema in leg so she could not walk. The inability to walk was what forced us to put her down - a secondary reaction to infection in a sudden rapid tumor! Not only did SPOT not pay ONE PENNY on this claim, but I was told by a customer service rep on the phone (who slurred his words/sounded drunk - don’t know if he was 🤷♀️ but pretty frustrating - fyi SPOT ), that SPOT will not pay for her Euthanasia and her cremation because she died from a pre-existing condition! So now I’m appealing the claim which is a HUGE hassle during a heartbreaking week. ASPCA pet insurance paid our other dogs euthanasia and cremation without hassle or question. They are a far superior company with, by the way, truly sympathetic and kind and articulate customer service reps. Kindness means a lot when your dog is dead, okay? Had SPOT pet insurance showed one modicum of kindness, sympathy, etc and had SPOT paid even a small portion of the claims I would not be writing this review. This company should be ashamed of itself.
Insurer: Spot
By: Erin FitzGerald
Great pet insurance
Great pet insurance! Healthy Paws is very responsive, timely, and helpful. We would have faced veterinary challenges without our dog's coverage. Highly recommended!
Insurer: Healthy Paws
By: Janice
This company will find a way to deny…
This company will find a way to deny any claim. They label everything as preexisting. I submitted over $2000 in claims and they paid $125. They even denied euthanasia drugs!!!! Calling them always results in 20+ minutes on hold and then being told someone will address your issues and email you. I will not recommend them to anyone.
Insurer: Embrace
By: linda Goldyn