Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great to work with!
It is easy to submit claims, and the communication is great. Most of the time they are very responsive, and when there is a delay, they let us know. Customer service is great as well.
Insurer: Pets Best
By: Paula Maestro-Salat
Helpful and thorough
Josh was very helpful and competent in what helping me with my needs. Everything was resolved quickly and properly
Insurer: Fetch
By: Kailey Holz
The online claim process is easy
The online claim process is easy, claims are processed fairly quickly and checks sent out shortly after. We definitely would recommend MetLife Pet Insurance.
Insurer: MetLife
By: customer
Submitting a claim is fairly simple
Submitting a claim is fairly simple. The response time is very good. The EOB’s are easy to understand. I really appreciate SPOT PET insurance.
Insurer: Spot
By: Kimi Reader
Easy to submit claims and fast…
Easy to submit claims and fast reimbursement.
Insurer: Pets Best
By: Tracy Grace
Amazing service and coverage!
Everything about the "Spot Pet" insurance experience was excellent. Ease in signing up, ease in submitting a claim, and timely manner of providing a benefit payment. Having my pet injured was stressful but Spot made it easier in providing great coverage and service!
Insurer: Spot
By: Amy Ragsdale
Doing business with a great company.
I was very pleased with the kindness of the people I spoke to and how fast my claim was handled.
Insurer: MetLife
By: Nicholas Nardi
Timely notification of the claim…
Timely notification of the claim progress. Your claim is taken care right away without any hassle. Please so far with the outcome of this pet insurance.
Insurer: Spot
By: DOROTHY GOUEDY
Aileen Andino was fabulous
Aileen Andino was fabulous. She guided me through all and helped me make the right decision. I hope my future experiences with this company will be as good as my signing up with them.
Insurer: Fetch
By: Ritu Monga